- City of New York (New York, NY)
- …of IT services across the organization. This role advocates for our customer-facing help desk operations, with a focus on building and scaling a world-class team ... combines strategic leadership with operational excellence, overseeing the delivery of IT Help Desk and IT Asset Management Operations. This role directs the IT Help … more
- NBC Universal (New York, NY)
- …services and proactive device management. + Oversee incident trends, user satisfaction, and service desk alignment for mobile support issues. + Support ... mobile assets and services. The Mobile Manager oversees a team of service analysts who support with...integration into our broad business ecosystem. Cost Management & Service Value + Own the enterprise mobile… more
- WNYC, NY Public Radio (New York, NY)
- …is seeking an enterprising and ambitious editor to lead our People & Power desk . This editor will oversee multiplatform journalists in New York City and Albany who ... People & Power editor will have an eye for impactful stories within the desk 's beats, which include power structures and democracy, mayoral power and influence, and… more
- Albany Medical Center (Albany, NY)
- …to support enterprise future business growth and the movement and/or expansion of enterprise units + Adhere to customer service standards in all verbal and ... take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills,...Tech Field Support is responsible for an exemplary customer service experience for all Albany Med employees during their… more
- City of New York (New York, NY)
- …systems administration, enterprise applications, cybersecurity, cloud services, and service desk support. - Ensure that mission-critical systems, data ... , including system administrators, network engineers, security experts, project managers, and service desk staff. - Foster a culture of equity, innovation,… more
- Marex (New York, NY)
- …outages to resolution, this role requires a close partnership with the rest of the infrastructure team , the service desk , and the wider IT group. Marex has ... teams work enterprise -wide to provide critical services including our global service desk , network and system infrastructure, IT operations, security, … more
- Amentum (Batavia, NY)
- …to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing ... software, you will make a great addition to our team . In addition to your technical experience, you also...to your technical experience, you also have exceptional customer service skills and are willing to go the extra… more
- City of New York (New York, NY)
- …systems administration, enterprise applications, cybersecurity, cloud services, and service desk support. Direct and coordinate the activities of ... four core operational groups within the Office of Information Technology (OIT): OIT Service Desk - Ensuring responsive and high-quality end-user support. OIT… more
- University of Rochester (Rochester, NY)
- …and/or assigns temporary team resources at a level that ensures all service level agreements are met. + Performs team assessments and performance ... + Supports after-hours Level 1 and Level 2 Help Desk customer service . + Reviews and approves...team resources at a level that ensures all service level agreements are met. + Performs team… more
- Northwell Health (Melville, NY)
- …role collaborates with senior engineering, network/data center operations, project management, and service desk teams to provide operational support of assigned ... Collaborates with senior engineering, network/data center operations, project management and service desk staff to provide operational support of assigned… more