- M. C. Dean (Vienna, VA)
- …technical plans to support solution roll-out. + Lead collaboration with engineering leaders/ team members, cybersecurity, service desk leadership and other ... contributes to developing the technical vision and leading transformative enterprise -wide solutions development and implementation. This senior engineering role… more
- Parsons Corporation (Herndon, VA)
- …amazingly talented ** Enterprise Network and Telephony Installer** to join our team ! In this role you will get to **install network equipment, telephones (VoIP, ... analog, ISDN), voice media gateways and associated service modules.** **What You'll Be Doing:** + Interact with...have appropriate interpersonal skills. + Work with on a team of telephony personnel to complete designs, see the… more
- Acclaim Technical Services (Chantilly, VA)
- …among DC area firms and continues to grow. We are currently recruiting for an Enterprise IT Support Officer (EITSO) with a current TS/SCI w/ poly to support a ... resolution for all incoming incidents, requests, and demands. You and your team provide daily support to the IT infrastructure and mission applications, including… more
- Acclaim Technical Services (Herndon, VA)
- …equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules. Responsibilities include: + Interact with end customers daily and ... have appropriate interpersonal skills. + Work with on a team of telephony personnel to complete designs, see the...+ Working with users to resolve issues with telephone service . + Performing surveys as necessary to collect or… more
- ManTech (Herndon, VA)
- …full lifecycle of service delivery from the initial user interaction ( Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier ... Service Delivery Manager (ISDM)** to join our team in **Herndon, VA** . This is a hybrid...ensure seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring… more
- NANA Regional Corporation (Arlington, VA)
- …to support our government client in Arlington, VA. This role provides training and desk -side support. To join our team of outstanding professionals, apply today! ... **Responsibilities** + Provide training and desk -side support to assist our government client in achieving a high level of proficiency in utilizing analytical… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... excellence. You will support system and network stability, monitor enterprise IT infrastructure, restart services and hardware when needed,...formal education. Minimum 3 years of experience in Help Desk support, IT service desk ,… more
- IT Concepts (Vienna, VA)
- …gains Leadership & Collaboration: + Lead, develop, and mentor infrastructure, cybersecurity, enterprise systems, service desk , and cloud operations teams ... productivity, and knowledge management platforms + Establish and mature ITIL-aligned service desk operations, including incident, request, problem, and change… more
- Clark Construction Group, LLC (Mclean, VA)
- …**Basic Qualifications** + 1-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or Technical Support role + Foundational understanding ... and independently + Proficiency with an IT ticketing system (eg, ServiceNow, JIRA Service Desk , Zendesk) + Strong organizational skills with the ability to… more
- Sunrise Senior Living (Mclean, VA)
- …and related key performance indicators (KPIs). + Develop, train, and mentor contracted Help Desk team members on job duties related to the Manager's functional ... of day-to-day tasks, conducting periodic KPI evaluations to maintain service levels and identifying opportunities for process improvement. Additionally,...oversight. + Monitor Help Desk team progress, assess performance, and develop… more