- CACI International (VA)
- …and operate an Enterprise IT Service Management (EITSM) solution, enterprise service desk and advanced analytics/reporting. The ideal candidate will ... experience to support our DoD customer to implement an enterprise IT service delivery model that provides...the center of everything we do. As a valued team member, you'll be part of a high-performing group… more
- TekSynap (Springfield, VA)
- …network infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities ... information systems operations. Plans, organizes, and directs the Network Operations Team to ensure the stable operation of the network infrastructure. Responsible… more
- HCA Healthcare (Richmond, VA)
- …with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned application or responsibilities with an ... they are assigned. They will understand and assist the team in developing the roadmap for those applications. The... management operational policies and best practices, contributing to enterprise and IT service management goals. +… more
- CACI International (VA)
- …and operate an Enterprise IT Service Management (EITSM) solution, enterprise service desk and advanced analytics/reporting. The ideal candidate will ... DoD customer to develop and configure a complex ServiceNow Enterprise IT Service management system with focus...functional testing. + Work with senior leadership and a team with a variety of subject matter expertise on… more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by...take your career to the next level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal… more
- Sprinklr (VA)
- …frequent interruptions + Solicit and respond to internal user questions and feedback in a Service Desk + Assist in T&E KPI and spending reports and system ... Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback,… more
- AIG (Reston, VA)
- …response and remediation + Support incident management teams by resolving complex service desk and incident tickets and providing critical investigative insights ... It's an opportunity to grow your skills and experience as a valued member of the team . Make your mark in Information Technology At AIG, technology is at the heart of… more
- Trace Systems Inc (Portsmouth, VA)
- …support equipment, etc.). + Knowledge to operate software applications which support service desk operations (eg caller ticket documentation application) + ... Job Responsibilities Trace Systems is looking to our growing Enterprise Services Group. As the IT Analyst Lead, you...Analyst Lead, you will be part of a dynamic team delivering innovative technology solutions in a high-impact environment.… more
- Chenega Corporation (Fort Belvoir, VA)
- …maintain top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for updates to ... Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to...support procedures, equipment, methods, and approaches. + Lead other team members to identify and eliminate chronic customer relations… more
- ManTech (Herndon, VA)
- …of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + Proven ability to ... team -oriented environment. + Experience with remote desktop support tools and enterprise ticketing systems (eg, ServiceNow, Remedy, Jira Service Management).… more