- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by...take your career to the next level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal… more
- Fannie Mae (Reston, VA)
- …architecture diagrams for key software applications * Triage and maintain SLAs for service desk request * Collaborate across teams for building secure, robust ... opportunities, you will be a true contributor on a team that fits your skills and interests in a...MAKE* The Chief Security Office (CSO), is responsible for enterprise -wide risk-based security including cybersecurity and workplace safety and… more
- HCA Healthcare (Richmond, VA)
- …with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned application or responsibilities with an ... they are assigned. They will understand and assist the team in developing the roadmap for those applications. The... management operational policies and best practices, contributing to enterprise and IT service management goals. +… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by...(CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and… more
- CACI International (VA)
- …Air Force IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. CACI will provide an enhanced IT management ... system, IT storefront, enterprise help desk , local field services, and...technology, and providing user support to allow the EITaaS Team to provide an Enterprise VDI solution… more
- Chenega Corporation (Fort Belvoir, VA)
- …maintain top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for updates to ... Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to...support procedures, equipment, methods, and approaches. + Lead other team members to identify and eliminate chronic customer relations… more
- ManTech (Chantilly, VA)
- …+ At least 4 years of experience providing technical support in a help desk , service desk , or incident management capacity. + CUSTOMER-specific Component ... tools. **Preferred Qualifications:** + Excellent communication, problem-solving, and customer service skills in a fast-paced, team -oriented environment. +… more
- ManTech (Herndon, VA)
- …experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + CUSTOMER-specific ... team -oriented environment. + Experience with remote desktop support tools and enterprise ticketing systems (eg, ServiceNow, Remedy, Jira Service Management).… more
- Trace Systems Inc (Portsmouth, VA)
- …support equipment, etc.). + Knowledge to operate software applications which support service desk operations (eg caller ticket documentation application) + ... Job Responsibilities Trace Systems is looking to our growing Enterprise Services Group. As the IT Analyst Lead, you...Analyst Lead, you will be part of a dynamic team delivering innovative technology solutions in a high-impact environment.… more
- General Dynamics Information Technology (Mclean, VA)
- …leadership, ensuring timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a ... an IT Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that...communication skills with a proven ability to lead a customer- service -oriented team . + Familiarity with ticketing systems… more