- Mass Markets (Mesilla, NM)
- …policies and procedures Key Responsibilities: + Lead a team of 15-25 entry -level front-line customer service agents responsible for inbound and outbound call ... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results...+ High school diploma or equivalent + Experience with data- entry utilizing a computer + The ability to read… more
- ProSphere Tek (Clovis, NM)
- …Special Operations, SOCOM, and C4ISR systems and networks. + Knowledge of DoD information assurance , policy, and regulatory requirements. + Knowledge of and ... Responsible for resolving IT hardware and software infrastructure (servers, network, security , etc.) issues using systems analysis techniques and procedures to… more
- Mass Markets (Las Cruces, NM)
- …policies and procedures Essential Duties + Lead a team of 15-25 entry -level front-line customer service agents responsible for inbound call handling. + Responsible ... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results...to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent… more
- Mass Markets (Mesilla, NM)
- …messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit quality assurance ... experience in call center operations management + Strong data entry and computer skills + Fluent in English (spoken...to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent… more
- Horizon Services, Inc. (Albuquerque, NM)
- …team + Client Care- ensure a high level of services to clients + Safety & Security of Staff and Clients + Quality Assurance & Compliance- follows and enforces ... Oversee process for answering phones and provide reception coverage to furnish information /referrals to clients and potential clients + Identify team training needs… more
- Mass Markets (Las Cruces, NM)
- …and procedures Key Responsibilities: + Lead and manage a team of 15-25 entry -level customer service agents handling inbound calls. + Coach and develop team members ... Training, IT, and Recruiting. + Implement and audit quality assurance strategies to maintain service excellence. + Manage hiring,...to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent… more