- Sysco (Jacksonville, FL)
- …oversees account management, executing performance management policies, business planning, escalation point of contact for customer issues, drives collaboration ... a team of Managers, and as a team is directly responsible for escalation and achievement of service levels, compliance, customer satisfaction, and issue resolution.… more
- Cognizant (Tallahassee, FL)
- …right level of data to be able to complete full postmortem of an escalation . This requires engagement with various internal teams to review policy and processes that ... and FTEs. **Main Responsibilities** * Understand the CSS and Escalation support ecosystem * Partner closely with escalation... Escalation support ecosystem * Partner closely with escalation teams and support delivery teams within CSS *… more
- WestCare Foundation (Miami, FL)
- …experiencing emergencies. The clinician plays a key role in promoting safety, de- escalation , and access to appropriate mental health services in the community. ... in law enforcement settings to improve client experiences. + Provide de- escalation support, crisis intervention, and resource linkage in real-time. + Complete… more
- Wells Fargo (Clearwater, FL)
- …procedures in alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and financial resources for ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- KeyBank (FL)
- …through providing tracking information as well as insights based on client escalation analysis. + Handle, resolve and track all client escalations determining root ... escalated through processing partner or internal partner. + Be point of escalation for Relationship Managers. + Handle communication around lease declinations, buy… more
- Oracle (Tallahassee, FL)
- …primary and secondary. + Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. + Join major ... to resolve network issues that impact Oracle customers/services + Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks,… more
- Oracle (Tallahassee, FL)
- …as primary and secondary. Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Join major ... to resolve network issues that impact Oracle customers/services Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks,… more
- Oracle (Tallahassee, FL)
- …Operations - Fault handling on incident tickets. provide break-fix support and escalation for event remediation, including leading root cause analysis (RCA) efforts ... coordinate with SMEs, and provide RCA document - Fault handling and escalation (identifying and responding to faults on OCI's systems and networks, collaborating… more
- NTT America, Inc. (Tallahassee, FL)
- …Utilize the trusted advisor position to influence the client + Assessment of escalation situation + Project escalation management/ leading proper resolutions in ... escalation situations **D. Contacts** Internal Integration + Executive and LOB management + Sales team and presales team + NTT Data Business Solutions Inc. consulting organization + US + international + Staffing coordinator + Engagement director + VP… more
- The Hertz Corporation (Tallahassee, FL)
- …remote. **A Day in the Life:** The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying ... Fleet. **What You'll Do:** + Own Central Ops (CO) Escalation process for assigned region + Reduce field workload...SLAs + Track and report KPIs related to CO escalation resolution **What We're Looking For:** + 3 years'… more