- GE Vernova (FL)
- …Vernova's Grid Software business is seeking a dynamic and experienced Global Client Escalation and Experience Leader to lead the global escalation management ... value-driven relationships with our customers. **Job Description** **Key Responsibilities:** + ** Escalation Management & Resolution** + Own and manage the end-to-end… more
- Confluent (Tallahassee, FL)
- …Team. One Data Streaming Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. This is ... an individual contributor role within the global Escalation Management team covering the US West PT shift....West PT shift. The position is remote. As an Escalation Manager, you will be responsible for supporting customers… more
- Wells Fargo (St. Petersburg, FL)
- …security responsibilities; and work closely with internal groups to ensure escalation guidelines are followed according to written procedures; and escalate questions ... not directly addressed by written procedures to the escalation person or groups set forth in the procedures + Provide quality customer service while enforcing… more
- MUFG (Tampa, FL)
- …response workflows, and driving continuous improvement in detection, triage, and escalation processes. This role includes on-call responsibilities and requires close ... **Ensure consistent execution of security monitoring, alert triage, and incident escalation procedures.** **Maintain shift coverage and on-call rotation schedules to… more
- Florida Crystals Corporation (West Palm Beach, FL)
- …support. + Manage regional site support team - being the first point of escalation for issues and prioritizing team resources + Travel to other regional sites when ... issues and status + Operational vendor management + Helpdesk escalation + Staff time management + Inventory management +... + Staff time management + Inventory management + Escalation and decision making for regional site support +… more
- The Hertz Corporation (Estero, FL)
- …within the tower. The SDL will be the first point of contact for escalation /resolution of client issues and lead incidents until resolution. The SDL will manage and ... technical resources for operations and enhancements) + Serve as escalation point for significant incidents and be the first...incidents and be the first point of contact for escalation /resolution of client issues + Set incident expectations with… more
- Wells Fargo (Tarpon Springs, FL)
- …procedures in alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and financial resources for ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- Wells Fargo (Clermont, FL)
- …of applicable regulations, policy and procedure requirements, and audit and escalation procedures * Support customers and employees in resolving or escalating ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- Wells Fargo (Mount Dora, FL)
- …procedures in alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and financial resources for ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- Marriott (Miami Beach, FL)
- …Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support. * Ensuring client Technology needs are met * Assist in ... mobility devices, GPNS) & Request Center Processes through Tier Escalation process). * Provide escalation and guidance...Processes through Tier Escalation process). * Provide escalation and guidance to property pertaining to guest &… more