- TD Bank (St. Johns, FL)
- …and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be ... managed at junior levels + Responsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests + Leads and coaches frontline colleagues on effective… more
- TEKsystems (Orlando, FL)
- …as needed. Participate in after-hours (evening & weekend) on-call rotation and escalation . Perform additional duties as assigned. Ability to lift 50 pounds when ... necessary. Report to work in office 5 days a week. Pay and Benefits The pay range for this position is $55.00 - $58.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject… more
- NASCO (Tallahassee, FL)
- …applications + Develops automated alerting mechanisms with the appropriate thresholds and escalation policies to notify IT teams of potential issues in real time ... + Develops and produces operational reports and/or status reports **Qualifications** **Required Knowledge, Skills, and Abilities:** + In-depth knowledge of Exchange Online, SharePoint Online, Teams, Teams Voice, and OneDrive + Strong troubleshooting skills in… more
- Chewy (Plantation, FL)
- …priorities. + Ability to manage requests and identify high-impact items for escalation or prioritization. + Clear communication skills and a collaborative approach ... to working with cross-functional teams. + A strong desire to learn and grow in HR technology, product ownership, and customer engagement. + Customer service-oriented attitude with a focus on delivering quality user experiences. + Travel expectation is… more
- Carrington (Jacksonville, FL)
- …up-to-date information on standard operating procedures ("SOP"s). + Act as an escalation point for advanced or difficult dialer system issues, assist other dialer ... operations' staff in troubleshooting and resolving complex issues. + Remain highly organized in order to handle and adapt to multiple demands and competing priorities in support of team and department needs and objectives + Collaborate and build rapport with… more
- Citigroup (Tampa, FL)
- …and high value items. **Key Responsibilities** + Act as a 1st level escalation contact for both external clients and internal teams, resolving or escalating issues ... to senior management appropriately. + Process daily collateral movements, exposure management, and general client support when required. + Work closely with the front office on new client relationships ensuring account setup and related strategy are… more
- Wellpath (Pembroke Pines, FL)
- …Provides crisis intervention by anticipating escalating behaviors, utilizing de- escalation techniques, prioritizing safety, and adhering to proper restraint ... protocols while maintaining neutral emotions. + **Facility Safety and Monitoring** Maintains facility safety and security through close observation of individuals served, proactive intervention in potentially unsafe situations, and completing 15-minute safety… more
- Percepta (Melbourne, FL)
- …procedures, customer issues. + Handle difficult customer issues and avoid escalation whenever possible, positively and professionally. + Liaise with various CRC ... departments, ie, Research, etc. + Attend team meetings, pep sessions, focus groups, and training sessions as scheduled. + Work on activities and/or projects as requested by the Team Leader. + Identify and relay to the Team Leader areas for improvement within… more
- Percepta (Melbourne, FL)
- …procedures, and customer issues. + Handle difficult customer issues and avoid escalation whenever possible, positively and professionally. + Liaise with various CRC ... departments, ie, Research, etc. + Attend team meetings, pep sessions, focus groups, and training sessions as scheduled. + Work on activities and/or projects as requested by the Team Leader. + Identify and relay to the Team Leader areas for improvement within… more
- JE Dunn Construction Company (Tampa, FL)
- …relationship strategy. * Risk Management & Issue Resolution: Serves as escalation point for all project, financial, business development, contractual and client ... relationship risks for the work program relative to contractual obligations. Negotiates issue resolution including change orders, contingency expenditures and appropriate fee enhancements. Conducts project risk assessments and escalates various risks, such as… more