- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …and maintain quality testing standards and procedures, including issue management and escalation . + Optimize processes and methods to deliver quality work. Test ... Planning and Strategy: + Develop end-to-end testing strategies. + Define test plans and entry/exit criteria. + Create test models (plans, data, and scripts), including test data. + Allocate test resources to application tests in a multi-test environment. Test… more
- Datavant (Brevard County, FL)
- …the leader of client locations and plan for fluctuating needs. + Oversee the escalation calls from our centralized call centers + Participates in project teams and ... committees to advance operational Strategies and initiatives + Coordinates with location/client management on complex issues while building a strong relationship **What you will bring to the table:** + A true leadership philosophy in which the goal of the… more
- Percepta (Melbourne, FL)
- …courteous, and accurate information + Resolve complex interactions using the appropriate escalation process + Use appropriate resources find solutions for basic to ... intermediate level issues; consulting with the SME or Team Lead, as necessary to resolve concerns + Follow up with the customer when needed utilizing phone and/or email + Participate in daily information exchanges to remain knowledgeable of process and… more
- CVS Health (Tallahassee, FL)
- …issues and blockers are identified and addressed and act as point of escalation . Additionally, this role will provide mentoring and coaching to the individuals ... reporting to you. **Position Summary** You will support the planning, coordination and tactical execution of IT projects and programs across business and functional areas, as well as the development of presentations and content for key leadership forums. The… more
- Niagara Bottling LLC (Middleburg, FL)
- …to understand and comment on line downtime and communicates appropriately per the escalation plan. + Adheres to the highest standards of company and plant safety ... programs, guidelines, rules, and regulations. + Abides by Niagara's Good Manufacturing Practices (GMP) and Food Safety Standards at all times. + Regular and predictable attendance is an essential function of the job. + Ability to work 12 hour shifts, day or… more
- CBRE (Tallahassee, FL)
- …statements (CDE). + Oversee A/E design consultants and provide direction or escalation in accordance with established engineering standards. + Peer review A/E design ... consultants' deliverables including drawing sets, specifications, sequence of operations, calculations, models, etc. and provide comments & resolutions in accordance with established engineering standards. + Review and advise on potential value engineering… more
- Sedgwick (Tallahassee, FL)
- …with one call/one person response; and to direct calls to appropriate escalation path as needed. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Acts as primary ... liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes. + Educates and informs the customer via multiple communication channels about documentation required… more
- Continental (Orlando, FL)
- …trends to benchmark our performance. + Ensures feedback on customer satisfaction and escalation throughout CT BA and segment for improvements. + Plays an active ... leadership role in the segment to promote and drive customer centricity. + Technical application design and recommendations for improvement + Troubleshoot application and performance issues. + Technical training to customers and internally. + Compile technical… more
- Lockheed Martin (Orlando, FL)
- …of subcontracts * Supporting Program Managers in program execution and resolving escalation issues with suppliers **Why Join Us** We're looking for a collaborative ... and strategic leader to join our team as the Hypersonic Global Supply Chain Lead\. As an ideal candidate, you are a seasoned supply chain professional with a passion for leading high\-performing teams and driving results\. You excel in fast\-paced… more
- JPMorgan Chase (Tampa, FL)
- …and Regulatory Operations globally. + Chair governance forums and play a key escalation role as needed. + Oversee the execution of a regular testing program ... of the existing control framework. + Collaborate with global and regional partners to implement the Payments controls strategy. **Required Qualifications, Skills, and Capabilities:** + Experience in Control design, Risk assessment, and Key Risk Indicator… more