- MyFlorida (West Palm Beach, FL)
- …evaluations to promote accountability and continuous improvement + Serve as the escalation point for complex technical issues, coordinating with other IT units as ... needed to ensure swift resolution + Collaborate with the Chief Information Officer to align desktop support operations with broader IT initiatives and strategic goals + Lead training and development efforts to build technical expertise and customer service… more
- ManTech (Doral, FL)
- …resolving complex hardware, software, and network issues. + Serve as an escalation point for Junior Technicians, providing technical mentorship and guidance. + ... Possess strong knowledge of enterprise systems and applications, often specializing in a specific area. + Contribute to the development and maintenance of knowledgebase articles and training materials. + Lead small projects or initiatives to improve Enterprise… more
- GE HealthCare (FL)
- …manner, ordering repair parts, and managing cycle times. + Utilize the GEHC escalation process, as needed, and work closely with region and national support to ... define and implement corrective action plans to resolve customer issues in a timely manner. + Serve as a member of the account community for key accounts. + Effectively engage commercial counterparts, identify potential sales leads, participate in sales… more
- GovCIO (Doral, FL)
- …incidents within the Capacity/Performance Cell, leading the incident response and escalation process while considering the long-term impact on system capacity and ... performance + Lead and coordinate complex incident response efforts, collaborating with cross-functional teams to contain, investigate, and recover from security incidents, minimizing downtime and performance degradation through strategic planning + Develop… more
- Aegon Asset Management (FL)
- …and improve profitability using a consultative approach. + Serve as the escalation point for service related issues. Identify root causes and design strategies ... to resolve; manage resources through to resolution. + Consult with clients and advisors on qualified plan design issues. Interpret and explain plan provisions to accomplish client goals. + Analyze and interpret discrimination testing rules and results; consult… more
- Percepta (Melbourne, FL)
- …courteous, and accurate information + Resolve complex interactions using the appropriate escalation process + Use appropriate resources to find solutions for basic ... to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns + Follow up with the customer when needed, utilizing phone and/or email + Participate in daily information exchanges to remain knowledgeable of processes and… more
- Lake Erie College of Osteopathic Medicine (Bradenton, FL)
- …and IT policies and procedures; + Provide immediate problem resolution or escalation to the appropriate level of support/management; + Record actions taken and ... follow up on deferred actions; + Provide training and technical assistance for users on A/V equipment, PC equipment, computer labs, and web-based applications. This training can be arranged before the meeting or class or can take place the day of the meeting… more
- LATICRETE International (West Palm Beach, FL)
- …protocols guide as necessary . + Provide ongoing support, training and act as escalation point . 5 . Order Loading/Un-Loading ( 30 %): + Assist with loading ... of completed orders onto trucks, delivery carriers and/or customer pickups . + Assist with order unloading of LTL Carriers and truck loads . + Perform receiving duties for orders being delivered - ensure items orders are actually received , inform purchaser of… more
- TD Bank (Jacksonville, FL)
- …on risk issues per enterprise policy/guidelines and ensures appropriate escalation processes are followed + Leads or contributes to cross-functional/enterprise ... initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations + Oversees or leads the facilitation and/or implementation of own internal audit action/remediation plans to address… more
- Amazon (Temple Terrace, FL)
- …Excel, in a professional capacity * Workplace incident mitigation or de- escalation and Business Continuity planning experience Preferred Qualifications * Experience ... making and influencing informed decisions by leveraging data and metrics * Demonstrated ability to work independently in a fast-paced and multi-tasking environment * Ability to effectively communicate, collaborate, network and influence across all business… more