- SHI (Tallahassee, FL)
- …sellers, and partners + Propose service solution recommendations and serve as an escalation point for customer matters + Propose SHI service solutions or partners to ... deliver the ideal customer business outcome + Have a clear understanding of SHI's AWS offerings + Have a clear understanding of SHI's partner network and their capabilities + Provide excellent value and experience while helping our customers deploy and manage… more
- Citigroup (Tampa, FL)
- …and diplomacy skills. + Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple ... levels. + Recognize discordant views and take part in constructive dialog to resolve them. + Work across teams to optimize processes. + Regularly review metrics and proactively seek out new and improved mechanisms for visibility ensuring your program stays… more
- GE HealthCare (FL)
- …manner, ordering repair parts, and managing cycle times. + Utilize the GEHC escalation process, as needed, and work closely with region and national support to ... define and implement corrective action plans to resolve customer issues in a timely manner. + Serve as a member of the account community for key accounts. + Effectively engage commercial counterparts, identify potential sales leads, participate in sales… more
- Deloitte (Boca Raton, FL)
- …performance bottlenecks and system issues proactively. Serve as the primary escalation point for Okta-related incidents and support requests, providing timely and ... accurate resolutions The Team Enables trust and safety of online communications and digital products, protecting users, consumers, and patients from harm. Enables clients to provide consumer confidence in knowing with whom they are dealing and ensuring the… more
- Datavant (Tallahassee, FL)
- …Ensure high levels of client satisfaction and retention + Serve as an escalation point for client issues, ensuring issues are resolved quickly by leveraging ... resources across the company + Interpret client needs and provide expertise for internal product development and advanced development teams + Serve as liaison between clients and internal teams (eg, Product Development, Sales, Technical Support, etc.) +… more
- First Horizon Bank (Starke, FL)
- …including assessment of risk, development and oversight of controls, identification and escalation of issues, and governance and reporting. The role is on point ... to coordinate audits, exams and other inquiries from internal audit and regulators relative to risk management. **Job Responsibilities:** + Lead the implementation and execution of risk programs and policies in coordination with the second line of defense risk… more
- Bank of America (Jacksonville, FL)
- …Act in a liaison role between Global Information Security and as an escalation point for engineering / operations. Self-starter who can lead projects. Must be ... able to troubleshoot multivendor solutions in lab or POCenvironments. Manageassigned networking projects, program components and deployments to deliver services in accordance with established companyobjectives. Maintaina thorough understanding of Network… more
- Anywhere Real Estate (Miami, FL)
- …needed. + Acts as a first point of contact with issue escalation , alerting appropriate stakeholders when necessary. + Reviews performance of ecosystem, including ... team members and process outputs. **Minimum Qualifications:** + Must possess extensive knowledge and expertise in the use of operational or contract management methodologies and tools, resource management practices and change management techniques + Ability to… more
- Amazon (Merritt Island, FL)
- …rotation for critical infrastructure support - Serve as the primary escalation point for critical network operational issues - Collaborate with cross-functional ... teams to ensure network reliability for mission-critical operations A day in the life Your day begins reviewing network monitoring alerts across manufacturing facilities and mission operations centers. You'll analyze traffic patterns and capacity needs for the… more
- Ensono (Miami, FL)
- …the client environment. + Participate in Major Incidents, particularly as an escalation point for significantly "visible" and/or prolonged outages. + Participate in ... monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future) and sharing of best practices. + Participate in Business Continuity/Disaster Recovery activities. + Participate in Knowledge… more