- St. George's University (Great River, NY)
- …manage potential issues or risks with the system landscape and act as an escalation point for the technical team in addressing critical production support issues. + ... audits and prepare for upgrades. + Manage tasks with professional status reporting, escalation , and process adherence. + Effectively act as a liaison between our… more
- Molina Healthcare (Albany, NY)
- …& Triage Expertise * Deep working knowledge of CMS CTM categories, escalation codes, and due-date logic * Proven history of building-or running-real-time dashboards ... environment. **Skills & Competencies** * Mastery of CMS CTM guidelines, escalation protocols, and compliance frameworks. * Sharp analytical and root-cause skills;… more
- Wells Fargo (New York, NY)
- …procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. ... There is emphasis on proactive monitoring, governance, risk identification and escalation , as well as making sound risk decisions commensurate with the business… more
- Catholic Health Services (Melville, NY)
- …report infusion denial trends to leadership in a concise manner for escalation discussions; collaborate with cross-functional teams to address and resolve these ... and an attention to detail. Understanding of legal contracts Knowledge of escalation procedures when payer is not performing according to contract/service level… more
- Citigroup (New York, NY)
- …MDS Manager will maintain relationships with vendors and act as a point of escalation . The MSDA Manager is responsible for program analytics related to the overall ... popular with employees than others. + Problem resolution, acting as the escalation point for any issues and/or concerns raised by Mobility Manager/Specialists, HR… more
- Bank of America (New York, NY)
- …million customers holding 95 million accounts. This person will serve as an escalation point to resolve broad and complex operational issues, develops and implements ... enhance productivity and efficiency and manage business change + Serves as an escalation point to resolve broad and complex operational issues + Responsible for… more
- City of New York (New York, NY)
- …unit - Address conflicts with crisis intervention methods such as verbal de- escalation , reframing strategies and physical de- escalation techniques using the ... least amount of physical intervention necessary - May serve as part of a rapid response team to respond to emergency situations - Work with youth to provide gang remediation activities and anti-bullying and violence reduction interventions - As part of an… more
- Wells Fargo (New York, NY)
- …procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. ... There is emphasis on proactive monitoring, governance, risk identification and escalation , as well as making sound risk decisions commensurate with the business… more
- NTT America, Inc. (NY)
- …ensuring delivery teams exceed client expectations and enhancing service quality. + Escalation & Crisis Management: Function as the senior escalation resource ... for delivery initiatives, navigating challenges with a focus on solutions and client success. **Qualifications & Expertise:** + 17+ years of experience in Information Technology Services and Advisory Consulting, with a strong track record of building strategic… more
- M&T Bank (Williamsville, NY)
- …hire training process. Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their ... accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and… more