- Broadridge Financial Solutions (Albany, NY)
- …drive sprint commitments, validate outcomes. + Own risk management and escalation paths; anticipate dependencies, remove blockers, and resolve crossfunctional issues ... rapidly; provide weekly status and escalate risks. + Lead client demos, solution walkthroughs, UAT planning/execution, training, and handoffs to Support and Customer Success with complete runbooks and documentation. + Optimize implementation and rollout… more
- Catholic Health Services (West Islip, NY)
- …quality of care Job Details Responsibilities: Utilizes crisis and /or de- escalation intervention practices, when necessary and appropriate, with clients whose ... behavior cannot be otherwise supported without such interventions. Assists in the application and removal of restraints when deemed necessary by appropriate personnel and ensures the physical and emotional health and safety of the patient when using such… more
- The Salvation Army (Rome, NY)
- …foster a sense of value among volunteers, staff, and program participants* De- escalation and mediation skills are required* Must possess demonstrated and effective ... supervisory skills* Valid NYS Driver's License that meets The Salvation Army insurance requirements We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual… more
- Duane Reade (Long Island City, NY)
- …or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary + Knowledge of products and brands in order ... to engage and meet the needs of the customer. + Experience building and maintaining relationships within a team. + Basic level PC/tablet skills. + Requires willingness to work flexible schedule including evenings, weekends, and holidays. + Must be fluent in… more
- YAI (Manhattan, NY)
- …and employs person-centered thinking to support positive interactions and prevent further escalation . + Complies with all Federal, State, Local and other relevant ... regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA). + Reports maintenance, upkeep and safety concerns observed at YAI facilities to Program Supervisor or appropriate designee. + Consults with program… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …up needed. * Organizes and completes daily operational administrative work. * Provides escalation support for level I & level II calls. Minimum Qualifications: NOTE: ... We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a… more
- WM (Albany, NY)
- …other modern learning methodologies to foster innovation. + Act as the escalation point for client issues, ensuring expectations are managed and results delivered. ... + Partner with leaders to anticipate future capability needs and proactively design enablement strategies **III. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.… more
- TEKsystems (New York, NY)
- …and execute sound judgment to day-to-day risk management situations requiring escalation with recommendations on risk mitigation Apply best practice risk management ... operating procedures and controls Provide analysis for the design of risk management policies and the implementation of the risk infrastructure of this business Collaborate with the Operations, Market and Credit Risk, Legal, Front Office, Technology and… more
- Owens & Minor (New York, NY)
- …a sales team to manage client service levels. Serves as point of escalation in resolution of complex customer issues. Leverages extensive field operations experience ... to resolve customer issues. + Provides sales, product management and operational expertise to guide the sales to enhance existing business. Actively works to develop a dynamic sales force design to address current and future client support and servicing… more
- City National Bank (New York, NY)
- …or external audit functions * Working knowledge of fraud risk identification and escalation protocols * Ability to manage multiple priorities and deadlines in a ... fast-paced environment * Strong problem-solving and critical thinking skills * Experience with documentation tracking tools or reporting dashboards is a plus * Salesforce experience *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $71,869 - $114,797… more