- MUFG (New York, NY)
- …metrics and monitor FLoD operational risk reporting and metrics for negative trends or escalation items + OMR SME reviewer for Product & Services risk assessments + ... Perform sample-based framework compliance testing (e,g, QA, testing or monitoring) + Provide advisory support for high-priority change initiatives + Fulfil SLoD ORM roles defined by Risk Governance Processes (eg Risk ID, Strategic Planning review, LoB RAS… more
- Paylocity (Rochester, NY)
- …and email. . Serves a vital role in coaching the team and being the escalation point for complex incidents. . Analyze reports and data daily. Report out to ... leadership team on team metrics and recommend improvements including changes in process, additional training for staff, etc where needed. . Manage workflow and projects of HR Edge Team . Provide training, coaching and direction to the team; lead performance… more
- Cognizant (Albany, NY)
- …and clearly communicate the business impact of MI/Hi Tickets . Conduct escalation to service teams, vendors, senior management, and leaders to ensure appropriate ... awareness, engagement and focus. . Post Incident setting up the Post Incident review process around the SOPs; RCA action items closure are some of the key metrics and expectations that the person is expected to drive. . Collate and analyses incident-based data… more
- TD Bank (New York, NY)
- …multiple projects at a given time + Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate **Education & ... Experience:** + Undergraduate degree or equivalent work experience + 10+ years of experience **Preferre** d **Skills:** + **7+ years relevant work experience in the industry** + **University degree, Law degree (JD or LLB) preferred** + **Relevant professional… more
- Molina Healthcare (Rochester, NY)
- …+ Independently troubleshoots problems as they arise, making an assessment when escalation to a Senior Representative, Supervisor, or another Molina department is ... needed. Takes initiative in preventing and resolving issues between the provider and the Plan whenever possible. The types of questions, issues or problems that may emerge during visits are unpredictable and may range from simple to very complex or sensitive… more
- TD Bank (New York, NY)
- …processes/services and recommends/champions possible enhancements + Recommends improvements to escalation processes within the investigative unit and a feedback ... mechanism to relevant stakeholders + Plans and delivers efficient and cost-effective processes that support and promote the implementation of programs + Conducts internal and external research projects; supports the development/delivery of… more
- Elmcrest Children's Center (Syracuse, NY)
- …promptly and appropriately to crises and behavioral incidents using trauma-informed de- escalation techniques. + Participate in incident debriefings with youth and ... staff to promote understanding, reflection, and repair. + Accurately document incidents, interventions, and outcomes under licensing and program standards. + Monitor for patterns of youth behavior or systemic issues and contribute to proactive intervention… more
- TD Bank (New York, NY)
- …and recommends/champions possible enhancements; may create new processes + Establishes escalation processes within the investigative unit and a feedback mechanism to ... relevant stakeholders + Plans and delivers efficient and cost-effective processes that support and promote the implementation of programs + Conducts internal and external research projects; supports the development/delivery of presentations/communications; may… more
- Google (New York, NY)
- …allocations across all mechanical, electrical, and controls products. Act as escalation path for site localization of canonical design where local requirements ... necessitate engineering judgement on adjustments to ICT/telecom design. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion,… more
- TIAA (New York, NY)
- …for adherence to EVPO Policy + Partners on Incident Management reporting and escalation to senior management team + Conducts training on program processes for ... internal consumer business units **Educational Requirements** + University (Degree) Preferred **Work Experience** + 3+ Years Required; 5+ Years Preferred **Physical Requirements** + Physical Requirements: Sedentary Work **Career Level** 7IC Required… more