- Molina Healthcare (Rochester, NY)
- …+ Independently troubleshoots problems as they arise, making an assessment when escalation to a Senior Representative, Supervisor, or another Molina department is ... needed. Takes initiative in preventing and resolving issues between the provider and the Plan whenever possible. The types of questions, issues or problems that may emerge during visits are unpredictable and may range from simple to very complex or sensitive… more
- TD Bank (New York, NY)
- …processes/services and recommends/champions possible enhancements + Recommends improvements to escalation processes within the investigative unit and a feedback ... mechanism to relevant stakeholders + Plans and delivers efficient and cost-effective processes that support and promote the implementation of programs + Conducts internal and external research projects; supports the development/delivery of… more
- Elmcrest Children's Center (Syracuse, NY)
- …promptly and appropriately to crises and behavioral incidents using trauma-informed de- escalation techniques. + Participate in incident debriefings with youth and ... staff to promote understanding, reflection, and repair. + Accurately document incidents, interventions, and outcomes under licensing and program standards. + Monitor for patterns of youth behavior or systemic issues and contribute to proactive intervention… more
- TD Bank (New York, NY)
- …and recommends/champions possible enhancements; may create new processes + Establishes escalation processes within the investigative unit and a feedback mechanism to ... relevant stakeholders + Plans and delivers efficient and cost-effective processes that support and promote the implementation of programs + Conducts internal and external research projects; supports the development/delivery of presentations/communications; may… more
- Google (New York, NY)
- …allocations across all mechanical, electrical, and controls products. Act as escalation path for site localization of canonical design where local requirements ... necessitate engineering judgement on adjustments to ICT/telecom design. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion,… more
- TIAA (New York, NY)
- …for adherence to EVPO Policy + Partners on Incident Management reporting and escalation to senior management team + Conducts training on program processes for ... internal consumer business units **Educational Requirements** + University (Degree) Preferred **Work Experience** + 3+ Years Required; 5+ Years Preferred **Physical Requirements** + Physical Requirements: Sedentary Work **Career Level** 7IC Required… more
- HSBC (Buffalo, NY)
- …responsible for providing reports and providing technical updates on Management Escalation Calls + Review, design and re-engineer processes with new technologies ... to improve performance + Designe and drive the implementation of service offerings, capability uplifts and process improvements + Implementation of the locally developed solutions, Support of the various testing activities related to the new implementations +… more
- Microsoft Corporation (New York, NY)
- …within area of expertise and drives resolution through local and global escalation .Uses knowledge of customer context, and deep technical, domain, and industry ... knowledge to build credibility with customers.Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a… more
- Bassett Healthcare (Cooperstown, NY)
- …the resolution of immediate needs. Demonstrates an understanding of appropriate and timely escalation of issues or concerns as well as the appropriateness and need ... to resolve issues in the moment when patient safety is at risk. Pharmacist I (Inpatient) Performs and supervises sterile compounding according to Hospital policy and USP 797 standards. Performs and supervises Hazardous Sterile compounding according to Hospital… more
- TD Bank (Hempstead, NY)
- …on self-service options that meet their needs + May act as a point of escalation for Customer questions or concerns + May perform a variety of (teller) transactions ... including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures + Considers the impact of decisions on the well-being of TD, its Customers and stakeholders + Acts as… more