- Elmcrest Children's Center (Syracuse, NY)
- …promptly and appropriately to crises and behavioral incidents using trauma-informed de- escalation techniques. + Participate in incident debriefings with youth and ... staff to promote understanding, reflection, and repair. + Accurately document incidents, interventions, and outcomes under licensing and program standards. + Monitor for patterns of youth behavior or systemic issues and contribute to proactive intervention… more
- TD Bank (New York, NY)
- …and recommends/champions possible enhancements; may create new processes + Establishes escalation processes within the investigative unit and a feedback mechanism to ... relevant stakeholders + Plans and delivers efficient and cost-effective processes that support and promote the implementation of programs + Conducts internal and external research projects; supports the development/delivery of presentations/communications; may… more
- TIAA (New York, NY)
- …for adherence to EVPO Policy + Partners on Incident Management reporting and escalation to senior management team + Conducts training on program processes for ... internal consumer business units **Educational Requirements** + University (Degree) Preferred **Work Experience** + 3+ Years Required; 5+ Years Preferred **Physical Requirements** + Physical Requirements: Sedentary Work **Career Level** 7IC Required… more
- HSBC (Buffalo, NY)
- …responsible for providing reports and providing technical updates on Management Escalation Calls + Review, design and re-engineer processes with new technologies ... to improve performance + Designe and drive the implementation of service offerings, capability uplifts and process improvements + Implementation of the locally developed solutions, Support of the various testing activities related to the new implementations +… more
- Microsoft Corporation (New York, NY)
- …within area of expertise and drives resolution through local and global escalation .Uses knowledge of customer context, and deep technical, domain, and industry ... knowledge to build credibility with customers.Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a… more
- Bassett Healthcare (Cooperstown, NY)
- …the resolution of immediate needs. Demonstrates an understanding of appropriate and timely escalation of issues or concerns as well as the appropriateness and need ... to resolve issues in the moment when patient safety is at risk. Pharmacist I (Inpatient) Performs and supervises sterile compounding according to Hospital policy and USP 797 standards. Performs and supervises Hazardous Sterile compounding according to Hospital… more
- TD Bank (Hempstead, NY)
- …on self-service options that meet their needs + May act as a point of escalation for Customer questions or concerns + May perform a variety of (teller) transactions ... including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures + Considers the impact of decisions on the well-being of TD, its Customers and stakeholders + Acts as… more
- TD Bank (New York, NY)
- …projects at a given time + May act as highest point of team escalation for resolution and provide direction to resolve issues or escalate **Education & Experience:** ... + Undergraduate degree + 10+ years relevant experience **Customer Accountabilities:** + Provides strategic direction on a broad and diverse range of complex AML/Sanctions/ABAC program activities + Determines and decides policy and/or action based on internal… more
- Sharecare (Albany, NY)
- …the Day-to-Day processor of incoming client data. + Operate as the point of escalation for clients and team members + Runs reports for internal and/or external ... clients. Provide data elements for key reports to leaders. + Assist with data collection, entry, processing, and delivery to systems. + Works to Identify data shortfalls and liaisons with data and development teams to close gaps and/or improve data fidelity +… more
- Abbott (New York, NY)
- …of this role include complex IT implementation, testing, training, and escalation management. Along with the technical aptitude, this role is client-facing, ... and individuals need to also possess excellent communication, critical thinking, and other soft skills to ensure high client satisfaction. **What You'll Work On** + Responsible for end-to-end implementation, testing, and training of Abbott Digital… more