- Fujifilm (Albany, NY)
- …resolution and proper follow-up, leading to customer satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and conducting root ... cause analysis that will lead to effective problem solving. + Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly. + Must be prepared to work odd hours and overtime hours on occasion and travel as… more
- M&T Bank (Amherst, NY)
- …accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Maintain M&T internal control standards, including ... timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Education and Experience Required:** + 5 or more years' higher education and/or… more
- Palo Alto Networks (New York, NY)
- …Mailbox based on the team responsibility matrix, consulting attorneys for escalation or questions when necessary. Identify and implement process improvements related ... to privacy inquiries and requests. + Cross-Departmental Collaboration & Project Coordination: Work with procurement and vendor assurance teams to ensure privacy risk alignment, managing projects related to vendor privacy assessments. Assist the privacy team… more
- M&T Bank (Buffalo, NY)
- …in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and ... reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned.… more
- Amazon (New York, NY)
- …incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience - MBA, or CPA - Experience working with large-scale ... data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) - Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results -… more
- American Express (New York, NY)
- …emergency situations rapidly, utilizing effective judgment and the appropriate level of escalation of force up to and including armed response by following ... established protocols. Assists in the protection of the Company's employees, contractors and visitors by safeguarding the physical premises. Coordinates response with Global Security management and/or local law enforcement. **Principal Accountabilities:** +… more
- National Safety Council (Syracuse, NY)
- …problem-solving, and service techniques to defuse situations and avoid contact escalation . + Independently employ job aids, reference materials, program training, ... etc. to assist customers. + Accurately enter and access customer information into multiple business and learning management systems and complete routine transactions. + Efficiently communicate through chat and email to research and resolve customer inquiries,… more
- University of Rochester (Rochester, NY)
- …Academic CARE referral process, creating guidelines and protocols for referral, escalation , and training related academic concerns. - Acts as triage coordinator ... for academic CARE referrals. Provides information and support for students, faculty, and families related to academic concerns. - Conducts outreach to College Advisors and faculty on behalf of the CARE Team - Attends weekly CARE Network meetings. -… more
- Community Housing Innovations (New York, NY)
- …and DHS food safety guidelines. + Provides limited crisis intervention and de- escalation to residents, when necessary, until CHI professional staff Case Managers, ... Program Managers or Director of Emergency Housing can be contacted and/or intervene. Contacts supervisor and/or the proper authorities as needed. + Prevents loss of income to CHI because of vacancy loss, and lost shelter payments, property, etc. + Ensure that… more
- New York State Civil Service (Albany, NY)
- …24x7x365 on-call network support, on a rotating basis, for troubleshooting, escalation and ticket resolutions.* Report network outages, degradation of services or ... severely impactful events to senior management immediately so that upper ITS management may be briefed if necessary.* Review agency network connectivity and access requirements.* Participate in network performance analysis, training, and capacity planning.*… more