- Motion Recruitment Partners (New York, NY)
- …tools to create a mini-audit system to identify and house the controls and escalation flows once an WSP is triggered to ensure its effectiveness. + Support our ... Supervisory Framework + Perform QA of processes defined in Written Supervisory Procedures (WSPs) + Identify opportunities to harmonize supervisor processes + Define requirements to enhance evidencing of supervisory processes + Design and implement monitoring… more
- Broadview FCU (Albany, NY)
- …models, coverage strategies, and scheduling across shifts. + Act as the senior escalation point for complex digital or technical service issues. + Partner with ... Technology, Training, and MSC peers to improve platforms, training, and member journeys. + Ensure adherence to regulatory requirements, security protocols, and compliance standards. + Champion innovation in digital service delivery and provide input on… more
- KeyBank (Albany, NY)
- …KPB markets. + Manage facilitation, results, and improvements with credit decision escalation process, pricing exceptions, and overall pull through + Lead and ... support the development, delivery and execution of training/skill building for branch and KPB employees on changes to all consumer credit products, systems and technology, and processes - building the confidence in branch and KPB employees. + Maintain an… more
- City of New York (New York, NY)
- …needs. To do so the coordinators will: - Provide crisis counseling, de- escalation & clinical assessments/interventions pre and post crisis - Coordinate with ... community service providers to link clients to urgent and longer-term treatment and support services - Work with the FDNY-EMT and local hospitals around involuntary hospitalizations and safety issues - If needed, canvas with NYPD partners and other agencies… more
- Citigroup (New York, NY)
- …Laws and Regulations, Management Reporting, Policy and Procedure, Referral and Escalation , Risk Controls and Monitors, Risk Identification and Assessment, Risk ... Remediation. **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. **Anticipated Posting Close Date:** Aug 18, 2025 _Citi is an equal opportunity employer, and qualified candidates will receive consideration without… more
- HSBC (Buffalo, NY)
- …+ Utilize professional judgement for early identification and effective resolution or escalation of issues that arise + Develop and sustain relationships with third ... party vendors. Communicate and monitor quality performance and established standards + Notify all necessary parties of irregularities relative to standard HSBC policy/guidelines + Responsible for pipeline management, taking ownership of loan processes, risk… more
- Hillside Family of Agencies (Rochester, NY)
- …apply the continuum of crisis prevention and intervention through verbal and non-verbal de- escalation skills to reduce risk. This may include the use of protective ... interventions and physical restraints. + Knowledge of and ability to apply functional behavior assessments and appropriate interventions to support individual plans. + Ability to use problem-solving and conflict resolution skills. + Ability to work… more
- Mizuho Corporate Bank (New York, NY)
- …+ Risk Assessment & Issue Management: Oversee ongoing risk assessments, issue escalation , and remediation processes related to model activities and inventory. + ... Stakeholder Engagement: Collaborate closely with model developers, owners, validation teams, and senior management to embed a strong model risk culture and governance practices. + Technology & Tools Optimization: Utilize Archer and other relevant tools… more
- LiveRamp (New York, NY)
- …and health of ticket escalations over time + Iteration on ticket creation and escalation process to improve ease of use for internal stakeholders **Your team will:** ... Product Support Engineers deliver seamless technical support and troubleshooting services to the most challenging requests and complex issues our Customer Support team receives, delighting our customers and managing stakeholders all while making it seem easy.… more
- Elevance Health (Latham, NY)
- …be responsible for screening, assessing, training, and providing telephonic intervention/de- escalation for helpline callers using established protocols to determine ... an immediate course of action. It is a nationwide network. **We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include** **weekends. Training** **is… more