- Ricoh Americas Corporation (Commack, NY)
- …metrics, customer feedback, and reporting. **Key Responsibilities** + Provide Tier 3 escalation support for client issues and internal staff. + Deliver consistent, ... clear, and timely communication to clients and team members. + Offer remote support independently with strong organizational skills. + Diagnose and resolve network/server issues escalated by Tier 1 Analysts and other ITS groups. + Mentor and support team… more
- KeyBank (NY)
- …and provide heightened awareness around significant risks and proactive identification, escalation , and remediation of control weaknesses or gap. + Develop and ... maintain strong, collaborative relationships with all lines of business, mid to senior level management, other internal clients and peers, and Audit. **Required Qualifications** + Bachelor's degree, CRCM a plus + Minimum of 3 years of Compliance experience,… more
- GE Vernova (Schenectady, NY)
- …the challenges, risks and establish a rhythm of communication and escalation to avoid delivery falling off track; coach/lead/support technically engineers in ... their design challenges with interfaces with other components and within the electric0-mechanical system . **Roles and Responsibilities** + **Leading:** + Component and system design lifecycle leader of the sub-system + Full ownership and accountability for… more
- Intuit (New York, NY)
- …team to enable work, set pace, and surface blockers that need resolution or escalation . + Act as the source of truth on progress and impact, formalizing leading ... indicators and key milestones, working across Biz Ops / project management office (PMO) teams to report on progress and ensure consistent status roll up and metrics. + Surface opportunities and risks, outline data-driven strategic decisions, and frame… more
- TD Bank (New York, NY)
- …process related to possible instances of non-compliance and ensures escalation to the appropriate teams/individuals for appropriate remediation or corrective ... actions as required. + Assist with development and delivery of training program for front office personnel and relevant control personnel. **Depth & Scope** + Accountable for a significant area(s)/broad business units of Compliance that typically has… more
- Northwell Health (Glen Cove, NY)
- …calls requesting assistance; alerts management to issues or concerns that require escalation . + Educates the customer about procurement services and directs them ... toward available resources for further assistance. + Participates in training programs as new product lines are contracted. + Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans… more
- TD Bank (New York, NY)
- …stakeholders on day-to-day supervision, regulatory or business conduct matters requiring escalation . + Provide guidance on E-Trading business line Desk Operating ... Procedures (DOPs) and execute delegated supervisory review accountabilities in accordance with Written Supervisory Procedures (WSP). + Prepare Monthly Supervision packs for Electronic Trading and assigned business lines and lead meetings with Global Markets… more
- Coinbase (Albany, NY)
- …including analytics, account maintenance, client management, incident and escalation management, billing, audit processes, reporting, allocations, cold storage, ... and wallet management. * Deliver direct client service and support to institutional clients through phone, email, and video calls, ensuring queries are resolved with accuracy and professionalism. * Facilitate client demo calls, serving as a subject matter… more
- American Express (New York, NY)
- …+ **Troubleshooting:** Support troubleshooting and reconciliation processes, serving as the escalation point around all operational issues + **Reporting on campaign ... performance:** Develop mid and post-campaign reports for advertisers, pulling in key ad performance metrics and producing insights and recommendations + **Billing:** Support advertiser billing and payment collection + **Process creation:** Design robust ad… more
- Mastercard (Harrison, NY)
- …onboarding process Respond to prospect and customer issues/concerns and coordinate escalation of issues with Operations, Technical support and other internal ... resources Work closely with operations/product support to ensure that issues are resolved, and resolution is communicated to appropriate customer contacts Consistently communicate with assigned sales team representatives to ensure prospect engagement is in… more