- Northwell Health (Glen Cove, NY)
- …calls requesting assistance; alerts management to issues or concerns that require escalation . + Educates the customer about procurement services and directs them ... toward available resources for further assistance. + Participates in training programs as new product lines are contracted. + Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans… more
- TD Bank (New York, NY)
- …stakeholders on day-to-day supervision, regulatory or business conduct matters requiring escalation . + Provide guidance on E-Trading business line Desk Operating ... Procedures (DOPs) and execute delegated supervisory review accountabilities in accordance with Written Supervisory Procedures (WSP). + Prepare Monthly Supervision packs for Electronic Trading and assigned business lines and lead meetings with Global Markets… more
- Coinbase (Albany, NY)
- …including analytics, account maintenance, client management, incident and escalation management, billing, audit processes, reporting, allocations, cold storage, ... and wallet management. * Deliver direct client service and support to institutional clients through phone, email, and video calls, ensuring queries are resolved with accuracy and professionalism. * Facilitate client demo calls, serving as a subject matter… more
- American Express (New York, NY)
- …+ **Troubleshooting:** Support troubleshooting and reconciliation processes, serving as the escalation point around all operational issues + **Reporting on campaign ... performance:** Develop mid and post-campaign reports for advertisers, pulling in key ad performance metrics and producing insights and recommendations + **Billing:** Support advertiser billing and payment collection + **Process creation:** Design robust ad… more
- Mastercard (Harrison, NY)
- …onboarding process Respond to prospect and customer issues/concerns and coordinate escalation of issues with Operations, Technical support and other internal ... resources Work closely with operations/product support to ensure that issues are resolved, and resolution is communicated to appropriate customer contacts Consistently communicate with assigned sales team representatives to ensure prospect engagement is in… more
- JPMorgan Chase (New York, NY)
- …involves assisting in top-down risk analysis, real-time control issue detection, escalation , root cause analysis, and remediation. **Job Responsibilities:** + Serve ... as a trusted control advisor to the Front Office, preparing them for internal and external examinations and audits. + Own and ensure the delivery of strategic control initiatives, including oversight of ad hoc analytical requests and business projects. +… more
- Amazon (New York, NY)
- …incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience - 6+ years of solving complex business challenges ... by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (eg, financial savings, operational improvements, or customer benefits) experience - Experience working with large-scale data mining and… more
- City of New York (New York, NY)
- …for quality assurance and coaching purposes; answer calls directly and via staff escalation to resolve all customer water and sewer related concerns; monitor and ... review Cisco work flows; update and ensure that staff update BCS systems, including but not limited to UMAX, in accordance with BCS policies and procedures, prepare and review reports regarding employee performance and project progress; review work assignments… more
- Scotiabank (New York, NY)
- …operations (starting with Corporate Functions). + Provide support for the timely escalation of review findings and reporting on status of remediation. This includes ... accountability of reporting to senior management, committees on Operational and Data Risks. + Support the team in executing ORM activities such as New Initiatives assessment, KRIs, Issue and Action plan management, Risk Assessments, Scenario Analysis, and… more
- Coinbase (Albany, NY)
- …ears for incidents in the crypto ecosystem which may require triage, escalation , and action by Coinbase teams. * Your responsibilities include forks, upgrades/token ... migrations, legal proceedings, blockchain security events, or significant organization/personnel changes, and other material changes within the asset/protocol. * Build systems to detect and disseminate timely updates for supported assets, and perform related… more