- The Cigna Group (Warrendale, PA)
- …issues. + Work in production as needed. + Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents ... pharmacy operations in cross-functional meetings and projects. + Other special projects and tasks as assigned. QUALIFICATIONS + BS or Pharm. D. in Pharmacy + Minimum of 3-years leadership experience + Home Infusion/Specialty Pharmacy experience preferred +… more
- M&T Bank (Harrisburg, PA)
- …to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects ... the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of… more
- Caterpillar, Inc. (Wayne, PA)
- …disciplined approach to problem solving. * Describes problem reporting and escalation practices. * Utilizes accepted procedures for problem analysis and resolution. ... * Identifies key aspects of problem-solving techniques used in own area. **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level… more
- Microsoft Corporation (Philadelphia, PA)
- …within area of expertise and drives resolution through local and global escalation .Uses knowledge of customer context, and deep technical, domain, and industry ... knowledge to build credibility with customers.Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a… more
- Trinity Health (Pittsburgh, PA)
- …team meetings, and clinical supervision. + Support crisis intervention and de- escalation as needed. + Educate families on treatment goals, coping strategies, ... and available community resources. **Minimum Qualifications** + Master's degree in Social Work, Counseling, Psychology, or a related field required and 1 year of direct care experience + Prefer: Licensed or license-eligible (LCSW, LPC, LMFT) + Knowledge of… more
- Veterans Affairs, Veterans Health Administration (Wilkes Barre, PA)
- …nurse-led psychoeducational groups; use therapeutic communication techniques, practice de- escalation techniques, and utilize recovery-oriented language. The nurse ... actively participates in MH interdisciplinary treatment team, MH Environment of Care rounds, and psychiatric emergencies, reports safety concerns, and documents nursing assessments, nursing plan of care, patient safety observations, and environmental safety… more
- UPMC (Pittsburgh, PA)
- …the direction of more experienced team members as necessary. Assist with issue escalation where applicable. + End User Training: Create and review existing training ... documentation. Facilitate high-level user training sessions independently. + Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day… more
- St. Luke's University Health Network (Sellersville, PA)
- …via St. Luke's virtual care platform, assisting in care coordination and/or escalation of care, as appropriate + Maintains professional and technical knowledge by ... attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Maintains required continuing medical education + Participates in the research, development, implementation, and… more
- Amazon (Langhorne, PA)
- …Excel, in a professional capacity * Workplace incident mitigation or de- escalation and Business Continuity planning experience Preferred Qualifications * Experience ... making and influencing informed decisions by leveraging data and metrics * Demonstrated ability to work independently in a fast-paced and multi-tasking environment * Ability to effectively communicate, collaborate, network and influence across all business… more
- Sharecare (Harrisburg, PA)
- …the Day-to-Day processor of incoming client data. + Operate as the point of escalation for clients and team members + Runs reports for internal and/or external ... clients. Provide data elements for key reports to leaders. + Assist with data collection, entry, processing, and delivery to systems. + Works to Identify data shortfalls and liaisons with data and development teams to close gaps and/or improve data fidelity +… more