- PNC (East Pittsburgh, PA)
- …procedures. Identifies and addresses exceptions and serves as a point of escalation . Partners internally to resolve escalations and provide guidance. May interact ... with external customers and third parties in completing transactions or resolving escalated issues. + Responsible for all human resources related activities for team members. Provides coaching and development to team members. Leads team huddle/meeting and… more
- Trinity Health (Darby, PA)
- …(sputum, stool, urine, wound). - Cares for an agitated/confused patient by utilizing de- escalation techniques. - Assists patients in activities of daily living . - ... Uses appropriate patient transfer techniques . - Maintains patient body alignment and positioning (assist with normal range of motion, hip precautions, pressure relief of high risk areas: heels, sacrum, scapula, hips, etc.) - Maintains respiratory support… more
- Vanguard (Malvern, PA)
- …the standard for community engagement by providing guidelines, best practices, and escalation protocols to junior crew members and agencies. + Monitor social media ... channels for potential issues + Seek opportunities to insert the brand into social conversations, whether around trending topics, news, or engaging with social influencers and other brands. + Manage the day-to-day operations of social media channels, including… more
- ICW Group (Philadelphia, PA)
- …analytics and severity modeling tools to proactively identify claims requiring escalation , closure strategy shifts, or risk transfer. + Partners with Underwriting ... and Risk Management to inform account level-strategies and employer engagement. **Stakeholder Engagement** + Presents high exposure claim strategies, trends, and outcomes to executive leadership and enterprise risk stakeholders. + Builds strong partnerships… more
- ARAMARK (Philadelphia, PA)
- …+ SOC Oversight + Act as primary liaison to third-party SOC/MSSP for escalation quality, SLA management, and continuous improvement. + Feed internal context (asset ... criticality, business logic) into SOC playbooks to reduce noise and improve detection accuracy. **Operational Excellence** + Build and lead a lean, high-performing team with measurable accountability for outcomes, not just tasks. + Champion automation,… more
- UPMC (Pittsburgh, PA)
- …shift caseloads under supervision. + Develop skills in assessment, de- escalation , documentation, and motivational interviewing. + Use Electronic Medical Records ... for information and documentation. + Provide person-centered, strength-based counseling to promote stability. + Work independently and efficiently in crisis settings. + Coordinate referrals and collaborate on disposition planning. + Advocate for appropriate… more
- Sanofi Group (Swiftwater, PA)
- …& in full delivery by frequent presence at the CMO site. + Support escalation to the External Manufacturing Product Teams as it relates to problems encountered with ... CMO activities & production. + Actively participates in CMO driven Joint Steering Committee (JSC) meetings. Escalates issues to appropriate forums, as needed. + Accountable to understand the contract guidelines and the impact to the product/departmental P&L of… more
- J&J Family of Companies (Malvern, PA)
- …the platform standardization policy as appropriate + Supports failure investigations ( escalation of quality or compliance events) + Reviews technical product & ... process risk profile and criticality analysis + Implementing and supporting new platforms innovations or changes in life cycle management products + Provides this expertise as well to External Manufacturing related to the Biotherapeutics Platform… more
- St. Luke's University Health Network (Allentown, PA)
- …patients with various treatment recommendations and identifies need for escalation according to defined procedures. + Demonstrates/models the Network's Service ... Excellence Standards of Performance in interactions with all customers (internal and external). + Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and… more
- WellSpan Health (York, PA)
- …+ Maintains proficiency in Therapeutic Crisis Intervention (TCI) principals of de- escalation . + Computer and keyboarding skills at a level normally acquired ... during business school training. + Complete documentation according to established standards. + All other responsibilities as assigned by the program director. **Required for All Jobs:** + Performs other related duties as identified. + WellSpan Health has… more