- CompuCom (Harrisburg, PA)
- …issues and provides appropriate solution + Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction + Provides ... case status updates to management and end-users per service level guidelines + Support and maintain effective relationships with users + Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT… more
- Commonwealth of Pennsylvania (PA)
- …for resolving all levels of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians. + B. I have ... experience troubleshooting and resolving application issues. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution. + C. I have successfully completed college-level… more
- AccentCare, Inc. (Elizabethtown, PA)
- …and discipline only discharge. Daily management of KPIs, workflow, escalation /complaint calls. Guides professional clinicians on implementing Emergency Care ... Protocols. Clinical Oversight of Personnel: Assures clinicians including contract staff have required training, competency, and supervision. Makes patient and personnel assignments assuring that assigned staff have demonstrated competence in the required… more
- St. Luke's University Health Network (Stroudsburg, PA)
- …possible identify theft situations to clinical department and leadership for appropriate escalation . + Maintain knowledge and education of network policy on Patient ... Identification including Mark for Merge, Chart Corrections, and Patient Look-Up. + Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary… more
- CBRE (Harrisburg, PA)
- …statements (CDE). + Oversee design consultants and provide direction or escalation in accordance with established engineering standards. + Peer review design ... consultants' deliverables including drawing sets, specifications, sequence of operations, calculations, models, etc. and provide comments & resolutions + Review and advise on potential value engineering opportunities. + Develop rapid conceptual sketches using… more
- Penn Medicine (Philadelphia, PA)
- …providing education on agitation management in the acute care setting, de- escalation techniques, management of patients with substance use disorders and patients ... requiring suicide precautions. This position is well-supported through collaborative support by psychiatry faculty and requires a high level of independence, curiosity, and willingness to learn new skills. All Advanced Practice Providers will function under… more
- Lumen (Harrisburg, PA)
- …to perform work. + Assist other Lead Planners when needed. + Perform escalation support for subordinate planners; lead weekly team meetings. + Support automation and ... reporting development to improve team productivity effectiveness and efficiency. + Regularly pursue opportunities for personal professional skills improvement. **What We Look For in a Candidate** + Excellent critical thinking and complex analysis skills. High… more
- WTW (Philadelphia, PA)
- …Team. The ACA is the primary point of contact for providing all service, escalation , and placement to meet the client's insurance and risk management needs. The ACA ... has a strong connection to the client's business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts. The primary responsibility of the Associate Client… more
- Trinity Health (Darby, PA)
- …to control disorderly conduct or combative patients/visitors + Utilize de- escalation techniques to manage aggressive behavior + Demonstrate proficiency with ... correct application of clinical restraints + Escorts unruly subjects from the property / building, taking enforcement action as needed + Completes daily logs and detailed incident reports in a timely manner + Recognizes potential safety hazards and assists… more
- Lumen (Harrisburg, PA)
- …various dashboards to monitor Cisco, Juniper, Meraki, and Fortigate solutions + Escalation of customer and network trouble to ensure timely resolution + Actively ... work with local exchange carriers and Lumen internal Operations Centers to ensure current services are active and restored within the Service Level Agreements + Keep the project team updated with daily progress reports on any assigned actions. + Using… more