- Trinity Health (Pittsburgh, PA)
- …environments, complete written documentation and data reporting, will employ de- escalation techniques in direct participant crises response and report incidents. ... The HDRS Specialist must recognize that relationships are central to engagement and understand that street outreach, drop-in centers and low barrier shelters are bridges to stable housing. To be successful in this position, he/she must demonstrate through… more
- The Cigna Group (Philadelphia, PA)
- …strategic guidance on risk mitigation. + Serve as a subject matter expert and escalation point for complex issues. + Mentor junior team members, fostering a culture ... of excellence and continuous improvement. + Contribute to cross-functional initiatives and strategic projects. **Qualifications:** + Bachelor's degree in Information Systems, Information Technology, or a related field. + 3+ years of experience in internal or… more
- GovCIO (Harrisburg, PA)
- …maps, with alignment to goals and operations plans. + Serve as an escalation point for customer concerns if/when they arise and identify appropriate resolutions to ... achieve client satisfaction in a timely manner. + Provide product related leadership and direction to clients, key stakeholders, and executive leadership. + Provide advice on product line performance improvement through automation, continuous integration… more
- PNC (Pittsburgh, PA)
- …for clients, client teams or service partners and may act as an escalation point for client implementation and servicing issues. + Initiates, updates and verifies ... client, account, or transaction details in relevant systems/applications. Provides reports as needed. + May perform general administrative support. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: +… more
- C&S Wholesale Grocers, Inc. (Bethlehem, PA)
- …suggested actions, including approximate time required for repairs through defined escalation and communication procedures + Remove and replace mechanical or ... electro-mechanical parts of the conveyor system such as: broken chain, belting, rollers drive motors, realigning or replacing control system sensors (photo-eyes), proximity, etc. + Replace electrical or mechanical components of autonomous robots and perform… more
- PNC (Pittsburgh, PA)
- …leaders and engineers across multiple geographies. * Serve as the senior escalation point for platform issues, balancing business priorities with long-term system ... stability. Experience & Qualifications: * 5+ years of progressive experience in software/application management, with at least 3 years in technical leadership capacity * Strong technical background in Java-based platforms, microservices architecture,… more
- WellSpan Health (York, PA)
- …improvement and innovation. + Maintains proficiency in principals of de- escalation . + Completes documentation according to established standards. **Qualifications** ... **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + 1 year Healthcare experience. Required **Licenses:** + Basic Life Support Upon Hire Required + Certified Nurse Aide Upon Hire Preferred **Knowledge, Skills, and Abilities:** +… more
- Coinbase (Harrisburg, PA)
- …thinking patterns * Demonstrated skills in clear communication and escalation methods. * Comfortability with stepping into feedback conversations throughout ... all levels of the organization. * Ability to thrive in a fast-paced environment with ever-changing priorities. * Motivation to problem solve in an ambiguous environment. * Reputation for integrity, confidentiality, dedicated work ethic, and desire for… more
- TD Bank (Holmes, PA)
- …to ensure Customer demands and compliance requirements are met + Acts as an escalation point for Customer problem resolution - identifies how to prevent the problem ... from happening and educates the Customer + Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality + Understands and supports the Bank's Customer Service Strategy + Considers the impact of decisions on the… more
- Proofpoint (Harrisburg, PA)
- …Resolve low-level technical issues related to ZenGuide Security software. + Follow approved escalation processes for other software concerns. + Manage a load of PS ... accounts and keep updated statuses for each customer in our CRM system. + Provide detailed updates for customer interactions and planning sessions. Qualifications: + Bachelor's degree or an equivalent combination of education and work experience. + Excellent… more