- Comcast (Philadelphia, PA)
- …researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution. + Demonstrates functional ... skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution. + Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and… more
- Compass Group, North America (Pittsburgh, PA)
- …to reviewing invoices and reconciling them with service. Candidate will manage the escalation process when and where issues and disruptions occur. In office position ... (not remote or hybrid). Travel daily to local hospital locations. MUST BE PROFICIENT WITH EXCEL. **Key Responsibilities:** + Commits to continuously improving the quality and value of service provided to customers + Manages report and folder subscriptions and… more
- Amazon (Spring House, PA)
- …- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. ... - Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. - Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the… more
- Meta (Harrisburg, PA)
- …to end, and remain flexible on a dynamic account 5. Serve as the escalation point for client-related issues, ensuring prompt and effective resolution 6. Travel as ... needed **Minimum Qualifications:** Minimum Qualifications: 7. 12+ years of experience in performance marketing, digital marketing, or client-facing strategy and consulting roles 8. 3+ years of experience as proven advisor influencing executives and clients 9.… more
- GovCIO (Harrisburg, PA)
- …end users. + Interacting with end users in a professional manner. + Escalation of issues to VA (Veteran Affairs) stakeholders. + Development, review, and maintenance ... of help desk process, knowledge artifacts, and other documentation. + Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released. + Generates help desk… more
- UPMC (Pittsburgh, PA)
- …readiness and delivery. Drive cross-team, ART and departmental impediment escalation , planning, collaboration, and coordination, including inter-ART dependencies + ... Provide regular and open communication across the ART and stakeholders for transparency of progress and impediments via ART Syncs and System Demos. Help manage risks and dependencies and escalate and track impediments. Work with Product Management, Product… more
- Humana (Harrisburg, PA)
- …scale with the needs of the business + Provide a level of escalation in response to incidents/requests regarding network performance and configuration, including off ... hours escalations + Manage vendors and service providers encompassing but not limited to negotiations, licensing, adherence to service level agreements, and ensuring all support and maintenance contracts and services are up-to-date and providing appropriate… more
- Six Flags (Allentown, PA)
- …accuracy, brevity, and clarity + Learn critical skills like CPR, First Aid/AED, de- escalation , and defensive tactics. + Enforce all park policies without bias and ... interface with Law Enforcement Some of our amazing perks and benefits: + Paid Training! + FREE Uniforms! + FREE Admission to Dorney Park and our other properties! + FREE tickets for friends and family! + 25% discounts on Food and 25% discounts on Merchandise!… more
- NASCO (Harrisburg, PA)
- …network incidents, outages, and performance issues, serving as the highest escalation point for critical problems. + Automates network operations and implements ... proactive monitoring tools to improve efficiency and reliability + Architects and manages cloud networking solutions in Azure and AWS, including VPCs, ExpressRoute, Direct Connect, and hybrid connectivity to ensure seamless integration with cloud environments… more
- NASCO (Harrisburg, PA)
- …applications + Develops automated alerting mechanisms with the appropriate thresholds and escalation policies to notify IT teams of potential issues in real time ... + Develops and produces operational reports and/or status reports **Qualifications** **Required Knowledge, Skills, and Abilities:** + In-depth knowledge of Exchange Online, SharePoint Online, Teams, Teams Voice, and OneDrive + Strong troubleshooting skills in… more