- NASCO (Harrisburg, PA)
- …applications + Develops automated alerting mechanisms with the appropriate thresholds and escalation policies to notify IT teams of potential issues in real time ... + Develops and produces operational reports and/or status reports **Qualifications** **Required Knowledge, Skills, and Abilities:** + In-depth knowledge of Exchange Online, SharePoint Online, Teams, Teams Voice, and OneDrive + Strong troubleshooting skills in… more
- Carrington (Coraopolis, PA)
- …up-to-date information on standard operating procedures ("SOP"s). + Act as an escalation point for advanced or difficult dialer system issues, assist other dialer ... operations' staff in troubleshooting and resolving complex issues. + Remain highly organized in order to handle and adapt to multiple demands and competing priorities in support of team and department needs and objectives + Collaborate and build rapport with… more
- Eaton Corporation (Boothwyn, PA)
- …as required to resolve the issue + Serve as the customer's advocate and escalation point by relaying the appropriate level of urgency to contacts in Eaton's ... manufacturing facilities and escalating issues as required to management + Pursue continuous learning of Eaton products and applications related to engineered products + Collaborates independently and maintains relationships with Sales Engineers, Project… more
- Penn Medicine (Philadelphia, PA)
- …and initiates implementation of assigned work functions Serves a point of escalation for Admin Services team. Participates in and supports select projects to ... be determined by leadership Evaluates and manages workload distribution of the Admin Services staff May assist with recruitment, onboarding, performance evaluations and performance management of Admin Services staff per practice needs + Clinical Duties Greets,… more
- BJs Wholesale Club (Warrington, PA)
- …compliance. Lead internal/external audits and resolve operational issues with minimal escalation . + Support Special Initiatives and Transitions: Plan and execute ... merchandising transitions, seasonal sets, high-value space resets, and special projects as needed in coordination with club and regional leadership. + Maintain Equipment and Facilities: Monitor and escalate equipment issues promptly to ensure uninterrupted… more
- WellSpan Health (Lancaster, PA)
- …as required. + Maintains proficiency in therapeutic crisis intervention principals of de- escalation . + Computer and keyboarding skills at a level normally acquired ... during business school training. + Complete documentation according to established standards. + Orients new staff. + All other responsibilities as assigned by the program leadership. **Required for All Jobs:** + Performs other related duties as identified. +… more
- Grant Thornton (Philadelphia, PA)
- …while providing proactive updates + Strong communication skills + Knowledge of escalation path when troubleshooting complex laptop issues for quick resolution + ... Participate in MIM calls for their offices of support to assist with gathering information, troubleshooting and testing of solutions + Troubleshoot issues in a Windows 10, Office 365 and SharePoint environment + Utilize remote support tools in support of… more
- GE HealthCare (Philadelphia, PA)
- …promotions, disciplinary actions, and questions. + Share on-call or service call escalation . + Function as Site Leader and is responsible for customer relationship ... at assigned sites. + Ensure service quality via frequent customer contact and formal quality reviews. + Responsible for prompt and accurate filing of expense, time, and service reports. + May track and analyze financial performance with DOS or MCE. + May… more
- Compass Group, North America (Chesterbrook, PA)
- …of the ESFM team to most senior clients in the region, and acts as escalation point + Partners with Retention teams to drive strategy for growth, structuring deals, ... presenting new business, building relationships with prospective clients, and negotiating key contract terms + Collaborates with key partners on regional and/or nationwide initiatives + Champions development within the region; conducts performance evaluations,… more
- Wolters Kluwer (Philadelphia, PA)
- …to production team to ensure issue deadlines are met, including providing escalation support for missing materials or author/editor delays + Works with publisher ... and production team to update editorial content of journal websites + Administers Editorial Manager submission and review system. + Supports authors, editors, and reviewers with use of the Editorial Manager system + Assists publisher/ and editors with… more