- Compass Group, North America (Collegeville, PA)
- …including call set up, end user training, troubleshooting, and follow through on escalation of issues. + Provides consultation and education to all levels of end ... users on presentation technologies. + Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing). + Maintains conference room integrity. + Performs regular preventive maintenance checks… more
- Compass Group, North America (Exton, PA)
- …current information. + Enters, submits and follows up on work orders; prompts escalation as needed. + Performs other duties as assigned. **Associates at Canteen are ... offered many fantastic benefits.** **Full-time and part-time positions offer the following benefits to associates** : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance,… more
- SolomonEdwards (Harrisburg, PA)
- …to Management on departmental performance objectives. - Act as the main point of escalation for all issues within the function. - Perform capacity and staff planning ... to ensure adequate service levels are met. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Bachelor's degree or equivalent work experience.… more
- Huntington National Bank (Pittsburgh, PA)
- …controls and the resulting risk and control self-assessments. + Deliver timely escalation of all issues requiring attention to senior management. + Work with ... business segment management to ensure that the overall risk function is effectively supporting strategic goals. + Collaborate with audit/business segment/corporate risk to address issues with plausible action plans and target dates. + Act as the central point… more
- PNC (Pittsburgh, PA)
- …for achieving desired business results. Acts as a senior point of escalation and resolves exceptions and complex process and product support problems. Review ... and provide oversight on end to end processes of varying risk and financial value. May interact with customers and/or third parties to drive business results and in resolving escalated issues. + Manages all human resources related activities for direct and… more
- University of Pennsylvania (Philadelphia, PA)
- …along with conditional logic, merge fields, etc. Request Processing, Triage & Escalation + Triage incoming Slate-related requests into the various help channels ... (Slack, ticket request forms, etc.) and provide tier 1 support. + Manage the Slate Helpdesk Asana board and in collaboration with team, migrate issues to the backlog. Cycle Preparation Checklist Coordination + Maintain and coordinate the cycle preparation… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …and maintain quality testing standards and procedures, including issue management and escalation . + Optimize processes and methods to deliver quality work. Test ... Planning and Strategy: + Develop end-to-end testing strategies. + Define test plans and entry/exit criteria. + Create test models (plans, data, and scripts), including test data. + Allocate test resources to application tests in a multi-test environment. Test… more
- PNC (Pittsburgh, PA)
- …identified risks, Third Parties, customers requiring additional Review and Escalation , etc. -Executing monitoring activities on Reputational Risk impacting ... attributes such as Issues, or negative news. -Identifying opportunities for enhancement, where applicable. *Utilize critical thinking in the analysis of ERM Framework results, as well as developing and/or maintaining documentation and resources to support the… more
- Sumitomo Pharma (Harrisburg, PA)
- …throughout product lifecycle including signal detection, signal validation, signal escalation , development of risk mitigation strategies and authoring of signal ... evaluation reports according to established safety governance policies and keeping senior leadership informed of safety issues. **Job Duties and Responsibilities** + Continuous monitoring and ongoing risk/benefit assessment for assigned investigational and… more
- IBM (University Park, PA)
- …Log and track support requests using a ticketing system, ensuring timely resolution or escalation . * Escalate unresolved issues to Tier 2 or Tier 3 support teams as ... needed. * Assist with password resets, account unlocks, and access requests. * Follow standard operating procedures and contribute to knowledge base documentation. * Maintain professionalism and empathy in all user interactions. * Support… more