- Redeemer Health Home Care & Hospice (Langhorne, PA)
- …urgency of the patient's symptoms/ need , from instruction for self care to escalation with high priority to the physician. The PCP Office Nurse will participate in ... all Population Health initiatives, including but not limited to, Annual Wellness Visits, pre-visit planning and coordination for patients upon discharge from a hospital or medical facility, and pre-visit triage to include the identification and closure in gaps… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …stakeholders into clear requirements and execution plans. + Serve as a point of escalation for individual CDM activities and work closely with Dir, CDM and other DE ... roles to improve CDM processes. + Assume ownership for gathering metadata and other contextual information to catalog new data sources. + Work closely with the DE Data Quality & Standards capability to apply quality principals and best practices to individual… more
- Proofpoint (Philadelphia, PA)
- …pre-sales expertise, POCs, demos, and architectural reviews. + Act as an escalation point for complex or strategic deals requiring deep technical validation. + ... Collaborate with account teams to map solution value to customer pain points, especially in highly regulated or security-conscious industries. + Advanced Technology Evangelism + Serve as the internal and external SME on the latest Adaptive Email innovations +… more
- Brink's (Harrisburg, PA)
- …across functions and teams . Serve as a product consultant and point of escalation for Product Line support issues . Share knowledge and best practices with team, ... customers, and other groups, including documentation and training . Conduct operational training on product line(s) . Create and support development of timely corrective actions to product line issues in operations . Analyze key indicators and quality data to… more
- St. Luke's University Health Network (Allentown, PA)
- …Team, in responding to agitation/violent behavior of individuals requiring verbal de- escalation and/or physical restraint. + Demonstrates competence in caring for ... the patient requiring restraints or seclusion. + Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. + Demonstrates/models the Network's Service Excellence Standards of Performance in… more
- ThermoFisher Scientific (Pittsburgh, PA)
- …study subject safety, while ensuring medical issues are identified early. Pro-active escalation and correction of issues in consultation with the Global Medical ... Indication Lead + Interpret the clinical trial data for regulatory documents (eg CSR, INDs, Annual Reports, NDAs, MAAs, etc.), manuscripts, and other publications as required, in consultation with the Indication Lead + Medical point of contact for all internal… more
- UPMC (Coudersport, PA)
- …in a caring consistent manner, as evidenced by avoiding power struggles, escalation , and manipulation by patients and employees.d. Displays a respect for patient?s ... integrity as evidenced by maintenance of confidentiality and patient rights. A current PA RN nursing license required. **Licensure, Certifications, and Clearances:** ACLS and PALS required within 90 days of hire or transfer + Advanced Cardiac Life Support… more
- Amazon (Carlisle, PA)
- …performance issues and provide analysis across all operations - Provide first-level escalation support for site technicians, both locally and remotely - Facilitate ... Failure Analysis and Incident Review processes to drive continuous improvement - Perform and analyze building System Assessments to enhance material handling system performance - Communicate technical issues and project timelines clearly to building managers,… more
- PNC (PA)
- …complex or reoccurring issues, and identifies root cause and acts as an escalation point. May interact with higher levels within the customer organization. + ... Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Serves as a coach or mentor and may serve as a trainer to the customer service team. + Documents customer interactions and completes service… more
- Iron Mountain (Harrisburg, PA)
- …the customer to field operations and Help Desk support with established escalation procedures. + Supports and promotes Iron Mountain core values. **Knowledge, skills ... & education:** + Requires 10 plus years of proven project management experience in a matrix environment. + Bachelor's degree in Management or related field preferred or equivalent work experience. + PMP Certification. + Experience in external customer facing… more