- ITW (Hatfield, PA)
- …GED, or equivalent (Required). + Ability to act as a point of escalation for complex customer issues and work closely with management to implement strategies ... for continuous improvement. + Prior experience working in an ERP system is required. + Experience with Salesforce. + Must possess excellent verbal and written communication abilities. + Must possess exceptional data entry skills and strong attention to detail.… more
- PNC (Pittsburgh, PA)
- …procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route ... calls, documents or other action items to complete transactions. May interact with external customers to complete transactions. + Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is… more
- Sanofi Group (Swiftwater, PA)
- …to ensure staffing for changing business volume and needs. + Follows escalation procedures to mitigate any variables negatively impacting eOOE. + Reviews eOOE ... metrics throughout shift to ensure proper categorization of downtime. + Ensure training of personnel is assigned and entered as needed in order to support business needs. + All other duties as assigned. Adheres to all other company time keeping and attendance… more
- Sanofi Group (Swiftwater, PA)
- …oversees the delivery of CAPAs actions arising from audits. Responsible for the escalation of late CAPAs to the Management. + Leads the preparation of Transversal ... Quality Reviews (service provider / project process), as assigned by CQA management. May be asked to support project / study QRs in relation to audits conducted on the program. + Leads the coordination and management of pre-inspection preparation visits,… more
- Coinbase (Harrisburg, PA)
- …partners to align on solutions and drive results. * Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts. * ... Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt… more
- PCI Pharma Services (Philadelphia, PA)
- …best practices, emerging trends and be the subject matter expert and escalation point for all complex, high impacting operating decisions. + Responsible for ... the Operations Safety culture and results, own and drive safety improvements, and collaborate and support EH&S on safety programs and initiatives on their shift and in their value stream. Ensure all safety incidents on their shift are investigated, root cause… more
- ASM Global (West Conshohocken, PA)
- …operations, including penetration testing efforts and the establishment of notification and escalation paths for triaged events. + Lead incident response and trouble ... resolution on complex issues. + Lead the development of relevant, useful cybersecurity operations KPIs to track and communicate performance, coverage, and contribute to an identification of risk. + Work with the VP ITS&C to evaluate industry developments, new… more
- West Pharmaceutical Services (Exton, PA)
- …This position includes leading the direct communication with suppliers and escalation to Category Managers. This role requires understanding and evaluation of ... impact of US and international regulations/guidelines/policies applicable to all West's products (elastomers, devices, contract manufacturing, integrated systems) and services. **Essential Duties and Responsibilities** + Drive material compliance to applicable… more
- Coinbase (Harrisburg, PA)
- …ears for incidents in the crypto ecosystem which may require triage, escalation , and action by Coinbase teams. * Your responsibilities include forks, upgrades/token ... migrations, legal proceedings, blockchain security events, or significant organization/personnel changes, and other material changes within the asset/protocol. * Build systems to detect and disseminate timely updates for supported assets, and perform related… more
- Coinbase (Harrisburg, PA)
- …including analytics, account maintenance, client management, incident and escalation management, billing, audit processes, reporting, allocations, cold storage, ... and wallet management. * Deliver direct client service and support to institutional clients through phone, email, and video calls, ensuring queries are resolved with accuracy and professionalism. * Facilitate client demo calls, serving as a subject matter… more