- WellSpan Health (Lancaster, PA)
- …support systems. + Proficiency in Therapeutic Crisis Intervention (TCI) principles of de- escalation . + Knowledge of EPIC. + Knowledge of Insurance. + Bilingual ... preferred but not required **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support,… more
- Carmeuse Americas (Pittsburgh, PA)
- …security steerco, including clear roles and responsibilities, decision rights, and escalation paths across sites and functions. + Lead the Continuous Improvement ... Program, regularly testing OT/IT security policies and operational readiness through drills, tabletop exercises, and lessons-learned reviews. + Develop and maintain OT security standards and implementation guidelines for global use, and guide regional and… more
- Fiserv (Harrisburg, PA)
- …opportunities. + Conduct client training, metric performance discussions, and serving as an escalation point. **What you will need to have:** + 6+ years of selling ... experience in merchant services + 2+ years of managing a portfolio of clients + Bachelor's degree or an equivalent combination of education, work, and/or military experience **What would be great to have:** + 1+ year work experience in a financial institution… more
- Trinity Health (Pittsburgh, PA)
- …psychiatric, peer support, and case management staff. + Support de- escalation efforts and maintain a trauma-informed, recovery-oriented environment. + Participate ... in shift hand-offs, team meetings, and daily briefings as required. + Maintain accurate and timely clinical records and documentation. + Coordinate with emergency services, hospitals, family members, and community providers for client stabilization and… more
- Robert Half Finance & Accounting (Upper Chichester, PA)
- …and best practices. * Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints. * Regularly review customer ... interactions for quality assurance and identify areas for improvement. * Keep the team updated on changes to company products and services. * Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals. * Identify… more
- SHI (Harrisburg, PA)
- …sellers, and partners + Propose service solution recommendations and serve as an escalation point for customer matters + Propose SHI service solutions or partners to ... deliver the ideal customer business outcome + Have a clear understanding of SHI's AWS offerings + Have a clear understanding of SHI's partner network and their capabilities + Provide excellent value and experience while helping our customers deploy and manage… more
- BrightSpring Health Services (King Of Prussia, PA)
- …on client commitments and to meet service-level agreements.* Owns client issue escalation and resolution process.* Prepares for and participates in a client review ... process to include maintaining documents for such review.* Documents Client retention, upselling activities, and interactions, in PharMerica's designated CRM platform* Owns proving insight and recommendations on pricing negotiation and contract renewals.*… more
- PNC (Pittsburgh, PA)
- …leadership * Ability to work and make decisions independently, but know when escalation is necessary * Prior experience creating presentations that are reviewed by ... committees and regulators * Strong relationship management skills * Ability to mentor and train team members Additional expectations: * Identifying risks and development of controls * Risk Assessment Unit (RAU) experience * Audit support * Risk and escalating… more
- West Pharmaceutical Services (Williamsport, PA)
- …+ Offering maintenance services for existing BI solutions and serving as the primary escalation point for issues related to BI projects. + Bridging the gap between ... business necessities and technical considerations, negotiating solutions, and encouraging creativity when feasible. + Contributing to the ongoing growth and delivery of BI services, inclusive of projects, while ensuring constant protection and security of… more
- Datavant (Harrisburg, PA)
- …Ensure high levels of client satisfaction and retention + Serve as an escalation point for client issues, ensuring issues are resolved quickly by leveraging ... resources across the company + Interpret client needs and provide expertise for internal product development and advanced development teams + Serve as liaison between clients and internal teams (eg, Product Development, Sales, Technical Support, etc.) +… more