- Verint Systems, Inc. (Harrisburg, PA)
- …as needed. + Serves as a focal point for customer support issue escalation and maintain high levels of customer satisfaction and loyalty with customers. + ... Provide effective sales presentations and product demonstrations to assigned customers and prospects. + Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage. +… more
- Sevita (Easton, PA)
- …Assist in the management of aggressive behaviors as needed using only de- escalation , non-restraining, and behavior management techniques approved by BSC and clinical ... team + Document behavioral progress notes and collaborate with team members **_Qualifications:_** + A high school diploma and experience working/volunteering with children. + A good listener with an ability to empathize while still providing guidance. + A… more
- Deloitte (Philadelphia, PA)
- …related activities including stakeholder management, team management, reporting, escalation and communication management. + Business Development: Develop and ... maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies + Demonstrated experience as a senior… more
- WellSpan Health (Lancaster, PA)
- …+ Maintains proficiency in Therapeutic Crisis Intervention (TCI) principals of de- escalation . + Computer and keyboarding skills at a level normally acquired ... during business school training. + Complete documentation according to established standards. + All other responsibilities as assigned by the program director. **Qualifications** **Minimum Education:** + Bachelors Degree Meets the definition of a Mental Health… more
- Bentley Systems (Exton, PA)
- …Experience in Cloud/SaaS Technical Support with a strong track record of mentoring, escalation management and prioritization - a 'go to' within the support sphere + ... Bentley Product Management Knowledge including agile exposure, scrum participation or trained. + Understanding of Bentley's users' expectations from the product. + A "user first" approach and strong critical thinking skills; with a desire to solve problems and… more
- PNC (Pittsburgh, PA)
- …maintain a stable production environment. * Incident detection, resolution and/or escalation . Analyze and identify root cause of incidents. Gathers information and ... reports out on design, reliability, maintenance problems and bugs. * Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Implements methods, techniques and evaluation criteria for monitoring software… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are ... accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call… more
- M&T Bank (Radnor, PA)
- …in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and ... reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned.… more
- DoorDash (Sharon Hill, PA)
- …by ensuring the team works safely and productively, and serving as the point of escalation for daily operations. + One Team One Fight: Support operations in both the ... warehouse and kitchen, assist with day-to-day tasks, and lead by example.You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a… more
- St. Luke's University Health Network (Hazleton, PA)
- …via St. Luke's virtual care platform, assisting in care coordination and/or escalation of care, as appropriate + Maintains professional and technical knowledge by ... attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Maintains required continuing medical education + Participates in the research, development, implementation, and… more