- SAP (Newtown Square, PA)
- …execution of Premium Engagement services, including governance, top issue escalation management, executive reporting & presentations, resource staffing, procurement, ... implementation, and change management projects; + Facilitation, negotiation, and de- escalation ; + Lead engineering services or resources for end-to-end projects… more
- WellSpan Health (York, PA)
- …through improvement and innovation. + Maintains proficiency in de- escalation principals; Establishes and maintains positive therapeutic relationships with ... Life Support Upon Hire Required **Courses and Training:** + Milieu management/de- escalation training. within 60 days Required **Knowledge, Skills, and Abilities:** +… more
- Encore (Farmington, PA)
- …retention. * Service high profile/visibility events and act as a point of escalation when needed. * Identify key issues and decision makers that will influence ... within local markets. Technical Ability * Act as a resource or point of escalation for technical support for sales and operations leadership team * Ensures staff… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …position. The Support Analyst must be able to identify situations that require escalation . Most of a Support Analyst's work consists of customer service, email ... issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly +… more
- Prime Therapeutics (Harrisburg, PA)
- …on a plan to build a knowledgeable and experienced staff + Serve as escalation point for client-related issues and requests that are unable to be addressed by ... supervisor and/or individual contributor roles + Other duties as assigned **Minimum Qualifications** + Bachelor's degree in business, healthcare or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED… more
- Comcast (Philadelphia, PA)
- …platforms to reduce complexity and improve supportability. + Serve as escalation point for high-impact endpoint-related incidents and problems. + Manage vendor ... relationships and procurement of endpoint-related products and services. + Support IT asset management initiatives to ensure accurate inventory of endpoint devices. + Stay up to date with emerging endpoint technologies and recommend improvements.… more
- Wabtec Corporation (Erie, PA)
- …and requirements + Monitor network performance and serve as highest escalation point for critical incidents impacting operations + Collaborate with third-party ... service and support vendors to ensure maximum uptime and prompt problem remediation _Minimum Qualifications:_ + Bachelor's degree in Information Systems, Information Technology (IT), Computer Science or Engineering, and or minimum of 15 years of broad Network… more
- SitusAMC (Plymouth Meeting, PA)
- …lines of business, participant banks/co-lenders and partner teams to include escalation , resolution, and risk management. + Manage communication (both oral and ... written) with various internal and external clients regarding various questions (both routine and exceptions) related to the proper servicing of the client's CRE loans. + Independently proof transactions (both cash and non-cash) and if applicable, initiate… more
- Rheinmetall (Telford, PA)
- …to the Production Delivery Teams to: + Support daily shop floor management escalation meetings and shop floor queries. + Lead Root Cause Corrective Action (RCCA) ... activities. + Improve improving existing manufacturing processes (including process, layout, equipment etc) using Lean Manufacturing methodologies. + Supporting the Procurement community to: + Be the technical lead on supplier down-selection activities,… more
- Prime Therapeutics (Harrisburg, PA)
- …Monitors key risk indicators (KRI's) and report on exposures to ensure timely escalation and resolution + Support the maintenance of the enterprise risk register, ... ensuring accurate documentation and updates, while collaboration with cross-functional teams to promote and embed risk management practices across the organization + Other duties as assigned **Minimum Qualifications** + Bachelors degree in Accounting,… more