- Citigroup (San Antonio, TX)
- The Wealth Service Escalation Specialist is considered a subject matter expert on investment and banking procedures and processes and will work on a team comprised ... operational solutions for our clients. Providing first level support and escalation to licensed and non-licensed associates, internal partners, and clients, they… more
- TEKsystems (San Antonio, TX)
- …of the support Escalations Team Skills complaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suite Top ... Skills Details complaint handling, complaint resolution, escalation calls Additional Skills & Qualifications Desired Skills Strong communication skills with the… more
- PennyMac (Carrollton, TX)
- …through the complete mortgage journey. A Typical Day The Senior Client Escalation Specialist is a skilled role supporting Pennymac third party channels as ... requests, and supporting divisional customer service objectives. The Senior Client Escalation Specialist will : + Perform complex data and document validation… more
- TEKsystems (San Antonio, TX)
- …excellence. Required Skills: + Complaint handling and resolution + Experience with escalation calls + Strong customer service background in banking or financial ... skills, especially in de-escalating high-stress situations (expect 5+ high-level escalation calls daily). + Strong written communication skills for email… more
- Houston Methodist (Houston, TX)
- …call center and hospital/physician revenue cycle experience** At Houston Methodist, the Escalation Specialist position is responsible for acting as a liaison between ... the Physician Organization (PO) and/or payers for billing related matters. The Escalation Specialist's primary role is to facilitate resolution to elevated issues… more
- TEKsystems (San Antonio, TX)
- Job Posting: Financial Services Representative - Escalation 's Specialist Location: Hybrid (3 days in-office, 2 days remote) Hybrid is after the first 30-60 days Pay: ... $25/hr Shift: 8am-5pm (M-F), Training: 8am-5pm (M-F) Role Summary As a Financial Services Representative (Escalations Specialist), you will own the end-to-end resolution of customer complaints. Each case is assigned through a pipeline system and must be… more
- TEKsystems (San Antonio, TX)
- …the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day) + Ability to communicate effectively through writing and emails. ... + Ability to follow Policy + Procedures to execute tasks repetitively. + Pipeline and time management - work on different complaints in different statuses while meeting deadlines. + Tech Savvy - will toggle between various systems + screens and will also be… more
- PennyMac (Fort Worth, TX)
- …the complete mortgage journey. A Typical Day The Senior REACH Specialist (Research, Escalation , and Complaint Handling) serves as the primary point of contact for ... customers, responsible for investigating and resolving verbal disputes and complaints-either received directly or through third parties, such as attorneys. This role manages high-risk and complex loan situations, including disaster-related issues, short-sale… more
- TEKsystems (San Antonio, TX)
- …+ Handle inquiries and complaints regarding financial products and services. + Investigate issues, determine appropriate actions, and process complex transactions. + ... Perform administrative and customer support tasks with precision. + Review complaints for regulatory and non-regulatory flags; classify risks in the case management system. + Independently respond to high-level escalated complaints. + Collaborate with internal… more
- TEKsystems (San Antonio, TX)
- …* Support internal and external customers with inquiries and complaints regarding financial products and services. * Seek ways to determine appropriate course of ... action, conduct investigative steps to identify the issues, and process complex transactions online. * Perform complex administrative and customer support tasks. * Review complaints for regulatory and non-regulatory flags and classify risks appropriately in… more