- Amazon (Dallas, TX)
- …to eliminate/mitigate the downtime of critical facility assets - Provide regional escalation support for onsite maintenance teams, for items related to Fire, Life, ... with a minimum amount of disruption and inconvenience - Establish communication, escalation procedures, and contingency plans to negate periods of operational impact… more
- Sysco (Houston, TX)
- …email submissions, live chat support and manage non-critical single user escalation requests. **Description of Responsibilities:** + Addresses and resolves reported ... strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude. +… more
- Fujifilm (Austin, TX)
- …The SCC, MI - I is the second level of local escalation for technical assessment, troubleshooting, and workflow optimization, and further escalation ... where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the SCC, MI - I supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and… more
- SAS Shoemakers (San Antonio, TX)
- …of user training programs and recommend changes + Identify and escalate problems requiring escalation . + Must be a self-starter with the desire to take initiative. + ... + Monitoring specific service alerts and performing proper remediation or escalation + Perform software installations, build and implement computer images for… more
- Prime Therapeutics (Austin, TX)
- …between IT and Operations team, reports progress and roadblocks to leadership for escalation . + Identifies and assists in creation of new Cognos reports and ... in compliance. + Provides periodic updates on business performance concerning escalation issues, performance feedback, and productivity are some areas of discussion… more
- Insight Global (Spring, TX)
- …problem-solving in both pre-sale and post-sale environments. Key Responsibilities Escalation Management: Lead or support 3rd-level (3LS)/Sales escalations involving ... Work closely with quality, and engineering teams to help with escalation processes, and issue ownerships. Field Support Coordination: Evaluate and recommend… more
- Amazon (Austin, TX)
- …to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team. - ... Act as an escalation point for the project team and project stakeholders. - Maintain knowledge regarding hardware and equipment standards to ensure appropriate… more
- Fujifilm (Austin, TX)
- …solutions. + Effectively documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level engineer. + Strictly follows ... the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved. + Promotes… more
- SAP (Houston, TX)
- …at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical discussions with the customer and act as the ... with confidence . Strong engagement management, relationship building and de- escalation skills . Excellent presentation, communication and moderator skills .… more
- AdventHealth (Killeen, TX)
- …on call support, troubleshoots, resolves issues, and initiates escalation procedures. Communicates application issues. Supports application upgrades. Remains ... + Communication skills both written and oral, are professional and follow defined escalation process + Is accountable for realization of goals and defined metrics +… more