- Citigroup (Irving, TX)
- …3-4 hours daily of stakeholder interactions, acting as the primary point of escalation for critical matters. + Lead L3 production support, ensuring system uptime and ... adherence to Service Level Agreements (SLAs). + Plan and execute annual Vulnerability Assessments (VA) and Continuity of Business (COB) testing. + Drive timely remediation of security vulnerabilities and compliance issues, aligning with audit and regulatory… more
- Citigroup (Irving, TX)
- …to critical business systems that may be caused by or impacting these systems; escalation of issues and tracking of progress in conjunction with other Citi technical ... resource teams; working incidents escalated from the level 1 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve. The candidate will be required to analyze customer requirements to ensure all standards,… more
- Texas Tech University (Lubbock, TX)
- …in project management forms. + Customer Service - Serve as primary academic escalation point for teachers and parents, Relay information to principal as appropriate ... and if unable to resolve issue, escalate to Principal or appropriate staff member. + Assist TTU K-12 Principal - Assist with management of full-time stateside and international programs, including staffing, marketing, enrollment, and support of students,… more
- CVS Health (Austin, TX)
- …and vendor negotiations to optimize distribution costs + Serve as additional escalation point for Cordavis product availability issues at Wholesalers and vendor ... partners, resolving issues related to finance, returns, service levels, and purchase orders in collaboration with Sr. Project Manager + Drive continuous improvement in contracting processes, including managing Requests for Quotes/Proposals and identifying… more
- American Airlines (Dallas, TX)
- …Enhance IT service management frameworks to ensure efficiency in ticket resolution, escalation processes, and user support + Lead application support teams to ensure ... system reliability, maintenance, and continuous improvement + Partner with business units to improve IT operational efficiency and innovation while maintaining cost-effectiveness + Drive digital transformation initiatives related to ITSM, automation, and… more
- Academy Sports + Outdoors (Katy, TX)
- …potential system limitations, team member concerns, and determine next steps and escalation as needed. + Oversee the employment verification process and ensure ... adherence and resolution of issues with vendors. + Maintain and produce complete and accurate HR records required to substantiate response to claims, litigation and third party subpoenas related to legal requirements, audits, and investigations. + Ensure all… more
- CVS Health (Irving, TX)
- …limitation of liability, waiver of consequential damages, etc.) for purposes of escalation to Senior Leadership to properly investigate and advise various levels of ... CVS management on contractual issues thoroughly. + Routinely participate in presentations, webinars and roundtable discussions to engage and educate business departments enterprise-wide to promote compliance with Corporate Purchasing and Contracts Policies. +… more
- Southwire (Denton, TX)
- …performance management, resource allocation, and acts as the first point of escalation for personnel issues. + Performs other duties as assigned. + Complies ... with all policies and standards. + Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals. **Required Education & Experience** Minimum Education Level: High School Diploma… more
- LATICRETE International (Grand Prairie, TX)
- …Proactively manage unhealthy conflict among employees and take steps to prevent escalation . Foster an open environment where employees feel able to provide ... constructive feedback and suggestions for improvement. + Communicate and Motivate: Communicate regular business updates. Convey information in a clear and timely manner. Listen carefully to the views and opinions of peers and colleagues. Design, Develop and… more
- TEKsystems (Austin, TX)
- …devices + Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner. + Triage high impact events + Interact with ... management and staff to provide analytical and technical assistance for continuous improvement of IT solutions + Managing local technical projects + Maintain or create policies, procedures, and processes + Identify root-causes of operational issues and process… more