- Meta (Austin, TX)
- …problems in real time in highly complex software systems. 4. Serve as an escalation contact for service incidents. 5. Work on problems of moderate scope where ... analysis of situations or data requires a review of a variety of factors. 6. Exercise judgment within defined procedures and practices to determine appropriate action. 7. Telecommuting is permitted from anywhere in the US **Minimum Qualifications:** Minimum… more
- U-Haul (Houston, TX)
- …train users as needed. + Distinguish between user error and problems requiring escalation to other support teams or software vendors. + Identify and coordinate ... solutions for security gaps and compliance issues. + Participate in ongoing continuous U-Haul education through U-Haul University Field Computer Specialist Minimum Qualifications: + Experience with technologies such as networking, administration,… more
- Transdev (Houston, TX)
- …developing technology; + Cross-functional verbal and written communication and issue escalation ; + Must be able to multitask multiple technologies, including ... communications devices and vehicle status systems; + Must be able to work specific shifts, including early mornings, evenings, overnights and/or weekends, as well as travel for up to one month; occasionally may be required to work overtime and be recalled for… more
- Caterpillar, Inc. (Irving, TX)
- …disciplined approach to problem solving. * Describes problem reporting and escalation practices. * Utilizes accepted procedures for problem analysis and resolution. ... * Identifies key aspects of problem-solving techniques used in own area. **Application Design, Architecture: Knowledge** of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to… more
- CVS Health (Austin, TX)
- …supports new client implementations, and serves as a primary escalation point for operational issues. **Required Qualifications** -Medical Benefit Knowledge ... -Pharmacy Benefit Knowledge -Demonstrated experience managing staff. -Demonstrated ability to work in fast pace, multi-tasking team environment while meeting deadlines. -Highly skilled in leading significant change efforts. -Ability to summarize complex issues… more
- Molina Healthcare (Austin, TX)
- …* Independently troubleshoots problems as they arise, making an assessment when escalation to a Senior Representative, Supervisor, or another Molina department is ... needed. Takes initiative in preventing and resolving issues between the provider and the Plan whenever possible. The types of questions, issues or problems that may emerge during visits are unpredictable and may range from simple to very complex or sensitive… more
- Prime Therapeutics (Austin, TX)
- …Monitors key risk indicators (KRI's) and report on exposures to ensure timely escalation and resolution + Support the maintenance of the enterprise risk register, ... ensuring accurate documentation and updates, while collaboration with cross-functional teams to promote and embed risk management practices across the organization + Other duties as assigned **Minimum Qualifications** + Bachelors degree in Accounting,… more
- Grundfos (Austin, TX)
- …for all Grundfos products, especially specially priced products. + Act as escalation point for operational issues within Grundfos + Evaluate training needs and ... implement training plan to ensure branch staff is up to speed on products, selection tools, CSSC contact numbers, and E2E customer support. + Organize and participate in branch open houses including managing discounts, customer targets at the event, and… more
- Catholic Health Initiatives (Bryan, TX)
- …with issues/questions at defined support assignments and identifies correct path of escalation when needed; identifies break‐fix issues versus issues to bring to ... analyst(s). 22. Provides guidance to providers/managers in understanding reports/metrics and KPIs (Key Performance Indicators). 23. Describes the metrics, KPIs, and MUs being monitored to clarify how they relate to workflow and can be used to uncover the… more
- HCA Healthcare (San Antonio, TX)
- …or Registrations Required: 1. Required: Basic Life Support (BLS) & De- Escalation Training within 30 days of employment Methodist Hospital Metropolitan houses ... 370 bed. We house the largest emergency room in downtown San Antonio. Our women's pavilion is the only freestanding, center city facility dedicated to the health of women and their newborn babies. We welcome nearly 3,000 newborns into the world each year. We… more
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