- Microsoft Corporation (Austin, TX)
- …help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. + Conduct in-depth root cause ... analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. **Relationship/Experience Management** + Act as voice of customers and synthesize product feedback from strategic customers to provide input… more
- Molina Healthcare (Fort Worth, TX)
- …+ Independently troubleshoots problems as they arise, making an assessment when escalation to a Senior Representative, Supervisor, or another Molina department is ... needed. Takes initiative in preventing and resolving issues between the provider and the Plan whenever possible. The types of questions, issues or problems that may emerge during visits are unpredictable and may range from simple to very complex or sensitive… more
- CACI International (San Antonio, TX)
- …operations of IT systems, provide tiered support (from Help Desk to Escalation ), and ensure the smooth running of critical infrastructure. Responsibilities: + ... Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to less-experienced professionals + Applies basic diagnostic techniques to identify problems, investigate causes, and… more
- Microsoft Corporation (Dallas, TX)
- …within area of expertise and drives resolution through local and global escalation .Uses knowledge of customer context, and deep technical, domain, and industry ... knowledge to build credibility with customers.Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a… more
- TEKsystems (Austin, TX)
- …clearly communicated to delivery (client environment, culture, key players, escalation points, roles and responsibilities, vision, issues, risks, objectives, etc.) ... * Providing advisory and thought leadership support to clients Qualifications & Education * A technical Bachelor's degree (Computer Science, Information Technology/Systems) * 8 or more years of experience in information technology and/or IT professional… more
- Capital One (Plano, TX)
- …risk, compliance, legal, and other business support functions; + Ensure independent escalation of risk management gaps, issues, and concerns to executive management ... and when appropriate, the Board of Directors, including emerging risks and regulatory focus areas; + Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional… more
- JPMorgan Chase (Plano, TX)
- …practice in both directions. Be recognized in your product as the clear point of escalation and subject matter expert for IT Risk and Cyber domains. + Act with ... urgency managing emerging issues. Proactively monitor Key Risk Indicators to ensure issues are identified, quantified, communicated, and managed in a timely manner, including recommendations for resolution and identifying the root cause/key themes. + Partner… more
- Chevron Corporation (Houston, TX)
- …Monitor and report on data-related risks, proposing mitigation strategies and escalation procedures as needed. Support audits and assessments by providing ... documentation, data lineage, and access controls information. + Data Architecture Support: Collaborate with data architects, engineers, and IT teams to ensure data structures and systems align with governance requirements. Participate in data modeling,… more
- The Raymond Corporation (Addison, TX)
- …if applicable * Collaborate with our internal depts. on customer questions and escalation processes * Track PO balances to ensure available funding before billing ... additional amounts * Assist with keeping our customer accounts and notes up to date as customer requirements / contacts change * Assist with resolving invoice disputes or delays caused by missing or incorrect PO’s * Provide support during audits by supplying… more
- Nexstar Media Group (Irving, TX)
- …and maximize yield on premium inventory. + Act as the point of escalation and deal support on key enterprise, regional, and multi-market opportunities. + Support ... Regional Vice Presidents on strategic initiatives and digital growth opportunities for markets + Field Enablement & Market Activation + Support and influence local sales teams to prioritize digital in every sales conversation. + Identify underperforming… more