- AccentCare, Inc. (Mckinney, TX)
- …and discipline only discharge. Daily management of KPIs, workflow, escalation /complaint calls. Guides professional clinicians on implementing Emergency Care ... Protocols. Clinical Oversight of Personnel: Assures clinicians including contract staff have required training, competency, and supervision. Makes patient and personnel assignments assuring that assigned staff have demonstrated competence in the required… more
- Insight Global (Frisco, TX)
- …to support operations and incident response teams. * Troubleshoot support escalation cases and contribute to real-time collaborative response improvements. * Enhance ... alerting systems by adding automation and context for on-call responders. * Maintain and update runbooks, tools, and documentation to prepare teams for future incidents. * Ensure post-incident reviews are conducted, documented, and actioned. * Continuously… more
- ADP (El Paso, TX)
- …in ADP's CRM systems to ensure proper resolution and when required, timely escalation to appropriate alternate support resource. Manage pesonal and team queues in ... accordance with established SLA's. + **Learning System Management:** Create sessions in the learning systems for Instructor Led Training. Ensure schedules are up-to-date in the learning systems and aligned with the daily changes of the business. Maintain… more
- Target (San Antonio, TX)
- …for AP team leaders in your district/market + Lead investigative and verbal de- escalation classroom trainings; facilitate other trainings as needed for your AP team, ... store or district + Maintain all required training + Manage the identification and resolution of internal investigations; complete internal interviews for your store and nearby stores at the discretion of your leader + Anticipate and identify theft and… more
- Sysco (Lewisville, TX)
- …conversations with internal and external stakeholders + Responsible for appropriate escalation as needed **Education Required:** + High school diploma **Education ... Preferred:** + Bachelors degree **Experience Required:** + 3+ years prior outside foodservice account management or B2B sales experience **Experience Preferred:** + 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO… more
- Charles Schwab (Westlake, TX)
- …group responsible for providing supervisory support through direct supervision, escalation , oversight, analysis, and supervisory risk assessments, to Schwab's ... Investor Services (retail) group. Retail Supervision and Risk Management's vision is to be a trusted independent partner of all Schwab stakeholders that promotes business growth through effective risk management. We strive to improve business outcomes by… more
- Microsoft Corporation (Austin, TX)
- …help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. + Conduct in-depth root cause ... analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. **Relationship/Experience Management** + Act as voice of customers and synthesize product feedback from strategic customers to provide input… more
- Molina Healthcare (Fort Worth, TX)
- …+ Independently troubleshoots problems as they arise, making an assessment when escalation to a Senior Representative, Supervisor, or another Molina department is ... needed. Takes initiative in preventing and resolving issues between the provider and the Plan whenever possible. The types of questions, issues or problems that may emerge during visits are unpredictable and may range from simple to very complex or sensitive… more
- CACI International (San Antonio, TX)
- …operations of IT systems, provide tiered support (from Help Desk to Escalation ), and ensure the smooth running of critical infrastructure. Responsibilities: + ... Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to less-experienced professionals + Applies basic diagnostic techniques to identify problems, investigate causes, and… more
- TEKsystems (Austin, TX)
- …clearly communicated to delivery (client environment, culture, key players, escalation points, roles and responsibilities, vision, issues, risks, objectives, etc.) ... * Providing advisory and thought leadership support to clients Qualifications & Education * A technical Bachelor's degree (Computer Science, Information Technology/Systems) * 8 or more years of experience in information technology and/or IT professional… more