- PennyMac (Carrollton, TX)
- …to Management on departmental performance objectives + Act as the main point of escalation for all issues within the function + Perform capacity and staff planning ... to ensure adequate service levels are met + Perform other related duties as required and assigned + Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring + Bachelor's degree or equivalent work experience +… more
- Insight Global (Irving, TX)
- …high service quality and performance standards. * Act as the primary escalation point for service-related issues, driving timely resolution, root cause analysis, and ... long-term corrective actions. * Collaborate closely with the IT Manager to ensure seamless integration of service delivery with infrastructure operations and technology deployments. * Coordinate onboarding, support processes, and change management activities… more
- Belcan (Fort Worth, TX)
- …teams. . Primary customer interface for technical execution, input reviews, issue escalation , and team status. . Capture, refine, and present technical topics and ... status such as detailed tracking visuals, process changes, or scope impacts. . Evaluate project timelines, deadlines, and budget, identify potential delays and overruns, and facilitate technical risk mitigations. . Lead Product Owner responsibilities for agile… more
- TEKsystems (Houston, TX)
- …Plan, design, implement, and document new network solutions + 20% - Provide escalation and troubleshooting support for operations teams + 20% - Create Engineering ... Estimates and Installation Packages + 10% - Test new technologies and service architectures in lab environments Qualifications + Strong experience with Alcatel/Nokia and Juniper routers/switches + Advanced knowledge of routing protocols (BGP, IS-IS, OSPF,… more
- JPMorgan Chase (Lewisville, TX)
- …projects aimed at enhancing the customer experience as identified through escalation matters. **Required Qualifications, Capabilities, and Skills** : + Remittance ... Processing experience with proven ability to effectively lead a team. + Ability to analyze and comprehend client's standard operating procedures and instructions. + Production environment focus around meeting deadlines and quotas. + Keen sense of quality… more
- ManpowerGroup (Richardson, TX)
- …and customer satisfaction + Lead customer delivery engagements and provide escalation support for large-scale solutions + Create and share technical documentation, ... simulations, and knowledge transfer materials What's Needed? + 3-5 years of experience with Security Products (designing, deploying, configuring, supporting) + 2+ years of direct customer support or consulting experience + Strong knowledge of NGFW, IDS/IPS,… more
- Surgery Care Affiliates (Dallas, TX)
- …with matters arising in the team with a view to settlement as opposed to escalation - if necessary, involve HR department for support and advice + Ensuring that all ... staff comply with the organization's policies and procedures including Health and Safety and Fire Regulations + Ensuring that the service complies with regulatory requirements eg Control of Infection + Attending staff meetings internally as required +… more
- Carrier (Austin, TX)
- …blueprints and diagrams. + Cultivate strong customer relationships and ensure timely escalation of issues for resolution when necessary. + Prioritize safety by ... adhering to licensing requirements, operating equipment safely, recognizing HVAC-related hazards, completing safety training, and implementing effective safety measures. **What you'll gain** + The HVAC Chiller Technician opportunity offers professional growth… more
- CBRE (Austin, TX)
- …statements (CDE). + Oversee design consultants and provide direction or escalation in accordance with established engineering standards. + Peer review design ... consultants' deliverables including drawing sets, specifications, sequence of operations, calculations, models, etc. and provide comments & resolutions + Review and advise on potential value engineering opportunities. + Develop rapid conceptual sketches using… more
- University of Texas Rio Grande Valley (Edinburg, TX)
- …departments in order to resolve routine and complex inquiries and/or manages the escalation of issues to the appropriate department. + Conducts staff training as ... needed. + Accurately and completely explains educational programs, expected outcomes, student services, and financial consideration to students, parents, and other stakeholders. + Ensures students are aware of all crucial information, such as specific… more