- DXC Technology (Austin, TX)
- …service support, installation, and configuration with PCs, smart devices + Act as escalation point to Tier 1 group regarding any **application or hardware** -related ... inquiry or issues relating to **Microsoft Office, Microsoft 365, Windows OS, and Parallels RAS-based solutions** + Imaging of desktop and laptop computers-knowledge of Microsoft 365 services including Exchange, Teams, Sharepoint, Windows Defender & Microsoft… more
- Deloitte (Houston, TX)
- …work streams, including monitoring for project issues and sound judgement for escalation + Superior communications skills, both verbal and written Information for ... applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html All qualified applicants will receive consideration for employment without regard to race, color, religion,… more
- PNC (Dallas, TX)
- …procedures. Identifies and addresses exceptions and serves as a point of escalation . Partners internally to resolve escalations and provide guidance. May interact ... with external customers and third parties in completing transactions or resolving escalated issues. + Responsible for all human resources related activities for team members. Provides coaching and development to team members. Leads team huddle/meeting and… more
- Safran (TX)
- …up Shop Visit management system and provides support to the team on: Escalation within SAFRAN and/or GE, Collaborative tool set-up / deployment, Management rituals ... and communication to Customers. * Sets up and manages the organization for Cost-tracking the Offload operations in his/her region. Required soft skills: * Able to be a team leader in order to implement change * Strong oral and written communication,… more
- Cognizant (Austin, TX)
- …requirements and implement effective security controls. + Act as a key escalation point for complex IBM i security incidents. + Contribute to enterprise-wide ... security strategy and governance discussions. **Work model:** We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your… more
- SAP (Plano, TX)
- …Document and optimize key processes (eg, onboarding, renewals, provisioning, escalation management). + Support internal communications by helping craft newsletters, ... training documentation. + **Cross-Functional Collaboration:** + Partner with Sales Ops, Support, Marketing, and Product teams to support cross-functional initiatives that impact customer success. The Sales Performance Management (SPM) Line of Business is… more
- Fujifilm (College Station, TX)
- …tracking and improving KPIs. Engaging in the tier process, ensuring effective escalation and feedback making problems visible and solving them. . Establish and ... monitor OPEX KPIs and metrics, ensuring alignment with corporate objectives. . Drive governance through forums such as Steering Committee, Communities of Practice to foster a culture of CI, Change Mgmt. . Analyze data to identify trends, key insights, and… more
- BMO Financial Group (Irving, TX)
- …addressing irregularities and driving corrective actions ensuring proper escalation per established procedures. + Implements high-impact service strategies ... that align with client business objectives, ensuring exceptional value and service delivery. + Presents strategic reports to management, outlining key client trends, opportunities, and potential risks, along with recommendations for growth and improvement. +… more
- Robert Half Technology (Houston, TX)
- …expertise, and the ability to remain calm under pressure. Responsibilities & Duties Escalation Point + Monitor and respond to escalations and critical chats to ... resolve technical issues. Incident Management + Document support requests and downtime in ticketing systems and downtime reports. + Maintain detailed incident logs, including step-by-step resolution and root cause analysis. Metrics + Generate and maintain… more
- WTW (Houston, TX)
- …Team. The ACA is the primary point of contact for providing all service, escalation , and placement to meet the client's insurance and risk management needs. The ACA ... has a strong connection to the client's business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts. The primary responsibility of the Associate Client… more