- Lumen (Austin, TX)
- …various dashboards to monitor Cisco, Juniper, Meraki, and Fortigate solutions + Escalation of customer and network trouble to ensure timely resolution + Actively ... work with local exchange carriers and Lumen internal Operations Centers to ensure current services are active and restored within the Service Level Agreements + Keep the project team updated with daily progress reports on any assigned actions. + Using… more
- Deloitte (Houston, TX)
- …work streams, including monitoring for project issues and sound judgement for escalation + Superior communications skills, both verbal and written Information for ... applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html All qualified applicants will receive consideration for employment without regard to race, color, religion,… more
- Cognizant (Austin, TX)
- …requirements and implement effective security controls. + Act as a key escalation point for complex IBM i security incidents. + Contribute to enterprise-wide ... security strategy and governance discussions. **Work model:** We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your… more
- SAP (Plano, TX)
- …Document and optimize key processes (eg, onboarding, renewals, provisioning, escalation management). + Support internal communications by helping craft newsletters, ... training documentation. + **Cross-Functional Collaboration:** + Partner with Sales Ops, Support, Marketing, and Product teams to support cross-functional initiatives that impact customer success. The Sales Performance Management (SPM) Line of Business is… more
- BMO Financial Group (Irving, TX)
- …addressing irregularities and driving corrective actions ensuring proper escalation per established procedures. + Implements high-impact service strategies ... that align with client business objectives, ensuring exceptional value and service delivery. + Presents strategic reports to management, outlining key client trends, opportunities, and potential risks, along with recommendations for growth and improvement. +… more
- Robert Half Technology (Houston, TX)
- …expertise, and the ability to remain calm under pressure. Responsibilities & Duties Escalation Point + Monitor and respond to escalations and critical chats to ... resolve technical issues. Incident Management + Document support requests and downtime in ticketing systems and downtime reports. + Maintain detailed incident logs, including step-by-step resolution and root cause analysis. Metrics + Generate and maintain… more
- Taco Bell (Plano, TX)
- …per year and adhere to requirements of the FSCC program for follow-up and escalation of issues. Perform other duties and ad-hoc projects as required. Is This You? ... + Education: Bachelor's degree in Food Science, Food Technology, or a related discipline required. + Experience: 5-7 years in food industry, including food safety, QA, or related field. Hands-on experience in food manufacturing including overall understanding… more
- Cinemark (Frisco, TX)
- …will include the ability to accurately record problem symptoms and information for escalation of the more complex problems to higher-level support. The person in ... this role must also maintain knowledge of relevant products to provide accurate solutions and will act as representative of the Theater Technology team to our customers and vendors. Responsibilities: + Provide trilingual support to 14 countries 7 days a week,… more
- Aston Carter (Frisco, TX)
- …(Sales, Billing, Legal) to address account issues + Recommend accounts for escalation , write-off, or legal action when necessary + Prepare aging reports and ... provide updates to management on collection status Required Qualifications + Minimum 2 years of experience in B2B collections (required to be considered) + Strong communication and negotiation skills + Proficiency in researching and resolving account issues… more
- CBRE (Austin, TX)
- …analyses, etc. + Oversee A/E design consultants and provide direction or escalation in accordance with established engineering standards. + Peer review A/E design ... consultants' deliverables including drawing sets, specifications, sequence of operations, calculations, models, etc. and provide comments & resolutions in accordance with established engineering standards. + Review and advise on potential value engineering… more