- Centre Technologies (Houston, TX)
- …best practice's that the client has not implemented. The role will be an escalation point for the Centre Assist team with questions or technical issues for clients ... and recommend opportunities to the Account Executive. Essential Duties & Responsibilities: + Must possess both the Technical and Managerial skills to act as a liaison between Centre and customer Executives. Extensive experience supporting and working with… more
- LALA US, Inc (Dallas, TX)
- …unit needs, to ensure seamless order processing. . Serve as the escalation point for distributor and internal customer order issues, driving swift resolution ... and long-term solutions. . Partner with distribution supervisors and other key contacts to resolve issues and enhance day-to-day operations. . Act as the on-site system expert (SAP), generating reports, identifying improvement opportunities, and collaborating… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …most complex customer issues in a timely and efficient manner. * Serve as the escalation point for unresolved issues from Tier 2 support or other teams. * Document ... all customer interactions and issue resolutions in the helpdesk ticketing system. * Collaborate with Tier 1 and Tier 2 support representatives to ensure seamless service delivery. * Maintain up-to-date knowledge of company products, services, and support… more
- FREEMAN (San Antonio, TX)
- …to ensure timely execution of the event plan. * Serve as the escalation point for technical issues or crew questions. * Participate and/or facilitate daily ... meetings with internal and external teams related to the production of the event. **Post-Show Responsibilities:** * Participate and/or facilitate internal and external debriefs. * Conduct post-show reconciliation, including financial reporting and analysis and… more
- Santander US (Austin, TX)
- …issues for the groups mentioned above plus the SCC and PED. Incident escalation measures including triaging basic issues and escalating with proper urgency larger ... scale issues. Identify trends and make recommendations to improve productivity and service delivery. Provide ad hoc analytics and project work for performance improvement and planning scenarios. Analyze and report on agent adherence and productivity. Maintain… more
- Catholic Health Initiatives (Houston, TX)
- …+ Responsible for assessing equipment on a daily basis and notification and escalation of any equipment damage and repair needs to appropriate channels and to ... assigned unit leader + Responsible for set‐up and clean‐up of procedure room, supply carts, pre and post procedural areas and equipment + Performs as an assistant to the physician during diagnostic and therapeutic procedures as directed by the physician or… more
- Sysco (Houston, TX)
- …findings to ensure sustained compliance, remediation of control gaps, and escalation of possible critical issues to senior management. Cyber Security Architect ... also identifies areas of potential improvement for key processes and procedures and define strategies for achieving reductions in work effort and costs related to compliance efforts. Additional responsibilities include working with various business owners in… more
- MartinFederal Consulting, LLC (Houston, TX)
- …attacker activity on known compromised systems (Intrusion vector, privilege escalation , lateral movement, malware deployment, exfiltration, etc). + Discover, ... characterize, and assess anomalous network and platform activity on various information systems and networks. + Conduct memory analysis to recover crucial case artifacts. + Engage in static and dynamic malware analysis to determine its functionality. +… more
- Amazon (Austin, TX)
- …surveys, focus groups and 1:1 interviews - Anticipate bottlenecks, provide escalation management, and make tradeoffs to balance business needs versus technical ... or operational constraints. - Collaborate with global stakeholders in other regions to define requirements that support international use cases. - Define user stories and product requirements; while contributing to the technical design of new product features.… more
- JPMorgan Chase (Fort Worth, TX)
- …resolution of \"aging\" items + Act as the first line of escalation for problems, identifying system issues and suggesting solutions **Required Qualifications, ... Capabilities, and Skills:** + Previous reconciliation experience + Strong problem-solving skills + Excellent written and verbal communication skills + Leadership abilities and the capacity to motivate others + Proficiency in PC and Microsoft suite of… more