- Kyndryl (Dallas, TX)
- …to keep the project moving. + Provide final sign-off for projects. Serve as an escalation resource for Tier 2 & 3 issues. **Your Future at Kyndryl** Every position ... at Kyndryl offers a way forward to grow your career, from a Product Owner to Principal Architect - we have opportunities for that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major… more
- ARAMARK (Plano, TX)
- …to successfully open accounts. . Enable identification, resolution, and potential escalation of issues and mid-course corrections/revision of plans to act upon. ... . Manage through risks that may have a material impact on operations and assist with mitigation strategy development and communication plan. Raise any issues or concerns that require additional resourcing. . Gather and document feedback on the process so that… more
- GovCIO (Austin, TX)
- …of an issue, including the determination and provision of workaround solution or escalation to service owners + Ensures delivered solutions are realized in time ... frame committed; work in conjunction with project sponsors to size and manage scope and risk + Provides support and technical governance + Provides industry thought leadership to fellow team members across business and technical project dimensions solving… more
- Walgreens (Frisco, TX)
- …no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. + Experience providing customer service to ... internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. + Willing to travel up to/at least 10% of the time for business purposes (within state and out of state). **Preferred Qualifications:**… more
- GovCIO (Austin, TX)
- …of an issue, including the determination and provision of workaround solution or escalation to service owners + Ensure delivered solutions are realized in time frame ... committed; work in conjunction with project sponsors to size and manage scope and risk + Provide thought leadership in industry and to fellow team members across business and technical project dimensions solving complex business requirements **Knowledge with… more
- TTEC (Austin, TX)
- …on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the ... first line manager for your team. You'll report to the Ops Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You'll +… more
- JPMorgan Chase (Plano, TX)
- …end monitoring of applications + Resolves most nuances and determines appropriate escalation path + Executes conventional approaches to build or break down technical ... problems + Drives the daily activities supporting the standard capacity process applications + Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses + Considers upstream/downstream data and… more
- Meta (Austin, TX)
- …with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents 4. Partner alongside the best engineers in the ... industry working on the coolest stuff around, the code and systems you work on will be in production and used by billions of people all around the world **Minimum Qualifications:** Minimum Qualifications: 5. 7+ years of experience in *nix (Linux or another… more
- Citigroup (Irving, TX)
- …Design Patterns adoption. + Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at ... multiple levels. Recognize discordant views and take part in constructive dialog to resolve them. + Demonstrate the ability to implement continuous improvement and the induction of new technology. Demonstrate examples of influence in scrum teams beyond your… more
- Verint Systems, Inc. (Austin, TX)
- …as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and loyalty with customers. + ... Provide effective sales presentations and product demonstrations to assigned customers and prospects. + Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage. +… more