- Concentrix (Austin, TX)
- …life + Navigating internal stakeholder needs both for the standard help desk and escalation help desk + Collaborating as a team whether assigned to the Standard or ... Escalations desk to ensure the most efficient resolution for users + Resolving tickets generated from both the internal and external stakeholders while maintaining a white glove level of service **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and… more
- Cayuse Holdings (Austin, TX)
- …of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team + Manages continuous ... improvement through ongoing collection of data and information regarding customer requirements + Monitor and report on performance of IT systems and services + Understand and responds to others' using active listening skills and tactful communication +… more
- ICF (San Antonio, TX)
- …crisis intervention and guidance to callers utilizing crisis management techniques and escalation to clinical resources as needed for all callers experiencing a ... crisis. + Document all calls electronically. + Provide all information for reports in a timely manner. + Follow all protocols and policies in answering calls. + Participate in all required call center training. Basic Qualifications: + Bachelor's degree or… more
- Houston Methodist (Katy, TX)
- …daily functions and operations of the department/practice to include first-level escalation and direction of assigned support employees in the department/practice. ... In partnership with management, this position will ensure the department/practice is followed according to established standard operating procedures which includes ensuring all members of the team are providing unparalleled patient care and customer service in… more
- Texas Health Resources (Fort Worth, TX)
- …after each use. . Reports equipment malfunction and/or failure immediately per escalation procedures. . Answers telephone, intercom, and/or Vocera timely and in a ... polite manner and communicates information to the appropriate party. . Maintains an orderly and clean work area in compliance with regulatory standards. . Serves as a patient advocate. . Assists with documentation that supports and meets hospital and… more
- CACI International (San Angelo, TX)
- …performance issues. Interfaces with vendor support service groups to ensure proper escalation during periods of degraded system performance. + Monitors and responds ... to VTC hardware and software problems. Diagnoses complex problems and factors affecting VTC performance. + Troubleshoots VTC systems when necessary and makes improvements to the operations. **Qualifications:** _Required:_ + Active TS/SCI with poly + High… more
- Wounded Warrior Project (San Antonio, TX)
- …services environment. + Two years of experience handling crisis calls and escalation procedures. + Two years of experience using a customer relationship management ... system, eg, Salesforce. + Bilingual-Spanish EDUCATION Requirements + High school diploma or GED. Preferences + Associate degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.… more
- Baylor Scott & White Health (Dallas, TX)
- …as appropriate through proactive management of clinical acumen and ED escalation protocols. 4. Establishes and maintains strong communication and effective ... collaborative relationships with hospital and regional leadership teams. Consults Hospital Leadership on medical issues and operational problems affecting patient care. 5. Aligns the views and goals of Urgent Care medical staff to the business objectives of… more
- Caterpillar, Inc. (Seguin, TX)
- …disciplined approach to problem solving. + Describes problem reporting and escalation practices. + Utilizes accepted procedures for problem analysis and resolution. ... + Identifies key aspects of problem-solving techniques used in own area. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Basic… more
- Amazon (Austin, TX)
- …Area P&L, optimizing team growth, performance, and utilization *Serving as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight ... projects, and post-implementation reviews A day in the life In this role, you will be a part of leading and building our complex and ambitious "Associate to Consultant" (A2C) SDT, as well as elevating the technical execution and delivery of your team of… more