- Burns & McDonnell (Houston, TX)
- …and presentation to management. + Make recommendations as to contingency and escalation . + Provide estimated hours for required estimating effort and review with ... Section Manager + Review and validate value engineering items, alternates and options. + Lead estimating teams for completion of pre-construction services. + Responsible for updating cost history and data base management. + Train and mentor staff. + All other… more
- SHI (Austin, TX)
- …sellers, and partners + Propose service solution recommendations and serve as an escalation point for customer matters + Propose SHI service solutions or partners to ... deliver the ideal customer business outcome + Have a clear understanding of SHI's AWS offerings + Have a clear understanding of SHI's partner network and their capabilities + Provide excellent value and experience while helping our customers deploy and manage… more
- M&T Bank (Dallas, TX)
- …in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and ... reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned.… more
- Futurex (Bulverde, TX)
- …networking, system configurations, and application integrations. + Serve as an escalation point for complex technical issues. + Customer Engagement: + Collaborate ... with customers to understand their technical environments and tailor solutions to meet their needs. + Guide customers in best practices for deploying and managing cloud-based systems. + System Analysis and Documentation: + Diagnose performance issues in… more
- Diversified (Houston, TX)
- …Time Crime Centers. + Negotiates changes in deliverables and schedules and is an escalation point for engineering issues. + May be required to regularly lead a team ... on large projects. + Conceptualize system designs and determine system requirements. + Provide technical expertise and coordination information to support the system architecture and installation; and planning of audio, video, and control solutions, as well as… more
- PNC (Farmers Branch, TX)
- …leadership * Ability to work and make decisions independently, but know when escalation is necessary * Prior experience creating presentations that are reviewed by ... committees and regulators * Strong relationship management skills * Ability to mentor and train team members Additional expectations: * Identifying risks and development of controls * Risk Assessment Unit (RAU) experience * Audit support * Risk and escalating… more
- Palo Alto Networks (Plano, TX)
- …on performance with respect to agreed upon goals + Customer Escalation Management, triage, prioritize issues, negotiate customer priorities and manage expectations ... + Build strong working relationships with sales, customers, and partners **Your Experience** + 8+ years in technical support, with at least 3 years experience in a management OR lead role in a TAC environment + Technical experience in the Endpoint and Cloud… more
- Datavant (Austin, TX)
- …Ensure high levels of client satisfaction and retention + Serve as an escalation point for client issues, ensuring issues are resolved quickly by leveraging ... resources across the company + Interpret client needs and provide expertise for internal product development and advanced development teams + Serve as liaison between clients and internal teams (eg, Product Development, Sales, Technical Support, etc.) +… more
- Deloitte (San Antonio, TX)
- …performance bottlenecks and system issues proactively. Serve as the primary escalation point for Okta-related incidents and support requests, providing timely and ... accurate resolutions The Team Enables trust and safety of online communications and digital products, protecting users, consumers, and patients from harm. Enables clients to provide consumer confidence in knowing with whom they are dealing and ensuring the… more
- 3M (Austin, TX)
- …and external stakeholders. + Own and refine investigation playbooks, escalation paths, and response workflows aligned with industry frameworks (NIST, SANS). ... + Coach and mentor other investigations staff, driving technical skill development and case quality. + Lead post-incident reviews and tabletop exercises to improve response maturity. + Ensure all investigative activities comply with legal, regulatory,… more