- Bank of America (Plano, TX)
- …Act in a liaison role between Global Information Security and as an escalation point for engineering / operations. Self-starter who can lead projects. Must be ... able to troubleshoot multivendor solutions in lab or POCenvironments. Manageassigned networking projects, program components and deployments to deliver services in accordance with established companyobjectives. Maintaina thorough understanding of Network… more
- Truist (Arlington, TX)
- …or three years of combined leadership experience in a supervisory or escalation support role 3. Thorough knowledge of branch and/or contact center procedures, ... policies, etc. 4. Proficiency in computer applications (eg Windows, Microsoft Office, Excel), technical skills, interpersonal abilities, problem-solving skills and ability to work efficiently across multiple platforms 5. Proficiency in written and verbal… more
- First Horizon Bank (TX)
- …including assessment of risk, development and oversight of controls, identification and escalation of issues, and governance and reporting. The role is on point ... to coordinate audits, exams and other inquiries from internal audit and regulators relative to risk management. **Job Responsibilities:** + Lead the implementation and execution of risk programs and policies in coordination with the second line of defense risk… more
- TTEC (Austin, TX)
- …on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the ... first line manager for your team. You'll report to the Operations Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. **During a Typical Day,… more
- Anywhere Real Estate (San Antonio, TX)
- …needed. + Acts as a first point of contact with issue escalation , alerting appropriate stakeholders when necessary. + Reviews performance of ecosystem, including ... team members and process outputs. **Minimum Qualifications:** + Must possess extensive knowledge and expertise in the use of operational or contract management methodologies and tools, resource management practices and change management techniques + Ability to… more
- Covr Financial Technologies (Houston, TX)
- …with department audits, as well as be responsible for requests in the escalation inbox. We provide applications to numerous insurance carriers, and the Sr. ... Application Specialist is expected to learn all dynamics of each carrier's nuances, required forms, etc. and assist with training of team members on these carriers and nuances. ESSENTIAL JOB FUNCTIONS, DUTIES, AND PERFORMANCE RESPONSIBILITIES: + Works each… more
- JE Dunn Construction Company (El Paso, TX)
- …relationship strategy. * Risk Management & Issue Resolution: Serves as escalation point for all project, financial, business development, contractual and client ... relationship risks for the work program relative to contractual obligations. Negotiates issue resolution including change orders, contingency expenditures and appropriate fee enhancements. Conducts project risk assessments and escalates various risks, such as… more
- Intuit (Plano, TX)
- …global expansion based on partner strategy and roadmap* Build and maintain escalation protocols and approval matrices to ensure timely and appropriate issue ... resolution EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law. more
- Encore (Coppell, TX)
- …focusing on customer retention. * Services events and act as a point of escalation when needed. * Identify key issues and decision makers that will influence the ... contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business. * Consults with Venue Sales Leadership on sales strategies * Participates in business review presentations. _Financial Management &… more
- Citigroup (Irving, TX)
- …issues when appropriate. + Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple ... levels. + Recognize discordant views and take part in constructive dialog to resolve them. + Work across teams to optimize processes. Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays… more