- Dollar Tree (Chesapeake, VA)
- **The Escalation Specialist is responsible for handling customers complaints, questions and concerns that can't be, or are not successfully resolved by frontline ... agents. Escalation Specialists work directly with customers and vendor associates...action to resolve associate issues in a timely manner. Escalation Specialists interact with vendors, associates, frontline agents, technical… more
- Childrens Hospital of The King's Daughters (Norfolk, VA)
- …leadership and clinical care leads to support employee education of de- escalation , incident prevention, incident minimization, and incident management within CHKD ... + Performs all verbal and physical strategies used for de- escalation , incident prevention, incident minimization, and incident management. + Demonstrates… more
- Childrens Hospital of The King's Daughters (Norfolk, VA)
- …The role often entails responding to escalated situations with a focus on de- escalation to prevent injuries and preserve a healthy and safe environment. The Security ... and therapeutic manner. + Performs least restrictive verbal and physical de- escalation techniques necessary. + Generates reports and completes follow up on… more
- NTT America, Inc. (Richmond, VA)
- …Utilize the trusted advisor position to influence the client + Assessment of escalation situation + Project escalation management/ leading proper resolutions in ... escalation situations **D. Contacts** Internal Integration + Executive and LOB management + Sales team and presales team + NTT Data Business Solutions Inc. consulting organization + US + international + Staffing coordinator + Engagement director + VP… more
- Bon Secours Mercy Health (Portsmouth, VA)
- …RN experience (required) Recent Behavioral Health experience (preferred) **Training** De- Escalation Training (preferred) EPIC Electronic Health Record (EHR) Training ... existence. + Remains calm, adaptive, and collective during an emergency. + De- escalation + Empathy + Knowledge of Psychology, Mental Health, and Behavioral Health… more
- SAP (Herndon, VA)
- …area of expertise, both internally & externally. + Work as functional expert in de- escalation and war rooms (Engage in critical customer situations - eg: CIM ... escalation , account escalation ). CONTINUOUS LEARNING CULTURE + Find learning opportunities in daily tasks by staying curious and open to new experiences that will… more
- SAP (Herndon, VA)
- …area of expertise, both internally & externally. + Work as functional expert in de- escalation and war rooms. (Engage in critical customer situations - eg: CIM ... escalation , account escalation ) **CONTINUOUS LEARNING CULTURE** + Find learning opportunities in daily tasks by staying curious and open to new experiences that… more
- M. C. Dean (Chantilly, VA)
- …systems in support of the endpoint devices. The position provides Tier 2 ( Escalation ) problem identification, diagnosis and resolution of problems and supports the ... escalation and communication of status to agency management and internal customers. This position requires onsite support at a single work location in the Washington… more
- Wells Fargo (Mclean, VA)
- …procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. ... There is emphasis on proactive monitoring, governance, risk identification and escalation , as well as making sound risk decisions commensurate with the business… more
- Target (Woodbridge, VA)
- …management; providing support to both guests and team members + Skills in de- escalation as well as experience with physical security controls and culture + Ability ... safe and secure environment for our team members and guests. + Leverage de- escalation tactics and resources when responding to security incidents across the store. +… more