- WM (Richmond, VA)
- …other modern learning methodologies to foster innovation. + Act as the escalation point for client issues, ensuring expectations are managed and results delivered. ... + Partner with leaders to anticipate future capability needs and proactively design enablement strategies **III. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.… more
- Philips (Norfolk, VA)
- …IT, and other groups involved in the Philips Remote Services (PRS) escalation process + Implementing best practices and process improvements while diagnosing ... problems, applying effective solutions and determining follow up actions + Escalating unsolved problems to helpdesk organizations when needed; communicate progress to project manager and leadership + Initiate, support and drive remote Connectivity performance… more
- CACI International (Chantilly, VA)
- …and track performance of team members. + Serve as the primary point of escalation for complex or unresolved technical issues. + Oversee training and onboarding of ... new specialists, including instruction on proprietary IT systems. + Provide hands-on technical support for COTS products (eg, Microsoft Office) and standard desktop/laptop troubleshooting as needed. + Collaborate closely with program leadership and the PMO to… more
- TD Bank (Great Falls, VA)
- …on self-service options that meet their needs + May act as a point of escalation for Customer questions or concerns + May perform a variety of (teller) transactions ... including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures + Considers the impact of decisions on the well-being of TD, its Customers and stakeholders + Acts as… more
- CAI (Richmond, VA)
- …of regional operations, ensuring profitability and cost control + Act as an escalation point for complex regional program issues and client concerns **What You'll ... Need** **Required:** + 10-15 years of progressive experience in MSP and Contingent Workforce Program Management, operations leadership, or senior account management within the contingent workforce and public sector staffing industry + Proven track record of… more
- Trace Systems Inc (Portsmouth, VA)
- …build, systems monitoring, Incident diagnostics, troubleshooting, resolution and escalation , security management, and capacity planning/analysis) as required. ... Install and configure Data Center system management tools and proactively monitor the environmental characteristics (eg availability, performance, problems, issues and events) and identify, correlate, report and resolve incidents and problems. Plan, develop,… more
- Amazon (Arlington, VA)
- …from conception through launch. - Anticipate and address bottlenecks, provide escalation management, and make strategic trade-offs rooted in business and customer ... priorities. - Develop comprehensive project plans, influence stakeholders across multiple domains, and ensure alignment with broader business goals. - Drive innovation within the CET, leveraging AI and machine learning to enhance customer interactions. -… more
- Aerotek (Mclean, VA)
- …engineering logs, and data sheets. + Understand and comply with emergency escalation procedures. + Ensure strict adherence to engineering guidelines, processes, and ... procedures. Additional Skills & Qualifications + High school diploma or GED. + Experience with plumbing, HVAC, electrical systems, chillers, boilers, and building automation systems (BAS). + Accredited trade school degree in HVAC, electronics, or related… more
- Lowe's (Richmond, VA)
- …physical security systems (CCTV, EAS, etc.) * First-Aid Certification * De- Escalation /Crisis Intervention _Lowe's is an equal opportunity employer and administers ... all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran… more
- TD Bank (Alexandria, VA)
- …to ensure Customer demands and compliance requirements are met + Acts as an escalation point for Customer problem resolution - identifies how to prevent the problem ... from happening and educates the Customer + Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality + Understands and supports the Bank's Customer Service Strategy + Considers the impact of decisions on the… more