- Allied Universal (Reston, VA)
- …security concerns or safety hazards + Assist hospital staff with de- escalation of situations involving patients; restrain combative individuals as necessary (within ... company and customer guidelines) + Transport patients to the morgue, as needed + Assist in escorting patients from helicopter pad (high elevation) to the emergency room + Assist with evacuations during fires, medical emergencies, and natural disasters + Sound… more
- Leidos (Fort Belvoir, VA)
- …+ Develop and enforce operational procedures, incident response workflows, and escalation protocols. + Interface with Mission Partners, DISA, Joint Forces, and ... Combatant Commands on network status, issues, and operational impacts. + Prepare and deliver operational briefs, after-action reports (AARs), and executive summaries to senior leadership. + Troubleshoot, resolve, and/or escalate technical issues based on… more
- Trace Systems Inc (Portsmouth, VA)
- …(eg, ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation . Performing user account management within Active Directory, including user ... provisioning, group policy administration, and access control configuration. Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies. Demonstrating awareness of cybersecurity best… more
- Evolent (Richmond, VA)
- …**What You Will Be Doing:** + The day-to-day point of contact and escalation representing IQ technically for assigned scope + Responsible to escalate risks and ... issues in coordination with the lead / manager for status reporting + Responsible to enforce department standards as directed by the lead / manager + Consult for test plan creation, maintenance, approval, & socialization (level set) by the lead / manager +… more
- Cognizant (Richmond, VA)
- …and clearly communicate the business impact of MI/Hi Tickets . Conduct escalation to service teams, vendors, senior management, and leaders to ensure appropriate ... awareness, engagement and focus. . Post Incident setting up the Post Incident review process around the SOPs; RCA action items closure are some of the key metrics and expectations that the person is expected to drive. . Collate and analyses incident-based data… more
- ADP (Norfolk, VA)
- …in ADP's CRM systems to ensure proper resolution and when required, timely escalation to appropriate alternate support resource. Manage pesonal and team queues in ... accordance with established SLA's. + **Learning System Management:** Create sessions in the learning systems for Instructor Led Training. Ensure schedules are up-to-date in the learning systems and aligned with the daily changes of the business. Maintain… more
- TD Bank (Vienna, VA)
- …function + Proactively identifies matters which require additional attention, further escalation , or review, and liaises with the appropriate groups to resolve ... **Shareholder Accountabilities:** + Prioritizes and manages own workload to deliver quality results and meet assigned timelines + Contributes to the analysis, due diligence, and implementation of initiatives within defined assignments + Adheres to internal… more
- TD Bank (Vienna, VA)
- …- identifies and manages risks, and ensures the prompt analysis and escalation of non-standard, high-risk issues, monitoring to thorough resolution + Acquires and ... applies expertise in the AML/ATF/Sanctions/ABAC disciplines, providing basic guidance and direction to business and other FCRM partners **Employee/Team Accountabilities:** + Participates fully as a member of the team, supports a positive work environment that… more
- Amentum (Warrenton, VA)
- …requests, escalating complex or unresolved issues according to established escalation procedures and organizational policies + Administer enterprise software ... deployments using tools such as Microsoft Endpoint Configuration Manager (MECM), ensuring streamlined, secure, and automated application rollouts across all relevant systems + Provide training and guidance to end-users to enhance technology adoption and… more
- Broadridge Financial Solutions (Richmond, VA)
- …drive sprint commitments, validate outcomes. + Own risk management and escalation paths; anticipate dependencies, remove blockers, and resolve crossfunctional issues ... rapidly; provide weekly status and escalate risks. + Lead client demos, solution walkthroughs, UAT planning/execution, training, and handoffs to Support and Customer Success with complete runbooks and documentation. + Optimize implementation and rollout… more