- M. C. Dean (Arlington, VA)
- …Outage documentation. + Triage customer support calls, providing Tier 2 escalation as needed + Communicate with customers, manufacturers, vendors, technicians, and ... technical specialists + Train system users and other system support personnel as needed + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot system performance issues and implement corrective actions + Perform preventive… more
- Capital One (Richmond, VA)
- …customer needs + Demonstrate exceptional listening, questioning, call control and de- escalation techniques + Be proactive, have effective time management and ... organizational skills + Display dependability with a solid attendance record **Learn about the role** Capital One is seeking self-motivated individuals to join a fast growing company. The Fraud Transaction Coordinator will be responsible for handling… more
- DEFTEC (Norfolk, VA)
- …+ Assists users and follows agreed procedures for further help or escalation . + Contributes to the development of installation procedures and standards. Release ... and deployment + Uses approved tools and techniques for specific deployment activities. + Administers the recording of activities, logging of results and documents technical activities undertaken. Additional duties for this post: + Supports the installation,… more
- CTG (Chantilly, VA)
- …ensure quality and productivity, and act as the primary point of escalation for operational issues. **Key Responsibilities:** + Lead and supervise the scanning ... and document management team. + Assign tasks, monitor performance, and ensure work meets quality and SLA standards. + Conduct quality audits and provide coaching to team members. + Resolve or escalate customer issues and operational challenges. + Oversee… more
- Bon Secours Mercy Health (Portsmouth, VA)
- …approach in care activities + Accountability for completion of assigned tasks + Escalation of concerns via chain of comma **Working Conditions** Periods of high ... stress and fluctuating workloads may occur May be exposed to physical altercations and verbal abuse May be required to use physical restraints May be exposed to high noise levels and bright lights May be exposed to limited hazardous substances or body fluids… more
- Meta (Reston, VA)
- …design teams, construction, field operations, vendors and R&D 2. Engineering point of escalation for DCIM system issues that occur in our data centers 3. ... Troubleshoot and engineer enhancements and corrective actions for designs and implementation processes/methods 4. Conduct detailed analyses and audits of DCIM system utilization 5. Develop effective measurements and reports from Building Management System… more
- Capital One (Mclean, VA)
- …the LT to drive and track goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and ... allow easy accountability. + Assist the leadership team with strategic planning including financial and resource planning in collaboration with key partners, including the Chief of Staff team, Finance, and HR. + Create and manage effective, scalable processes… more
- Amazon (Arlington, VA)
- …*Coordinate with internal team members to ensure the effective triage and escalation of security incidents. *Draft written products and emergency communications with ... a high level of accuracy and detail. *Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed. *Participate in drills and table-top exercises, recommending… more
- Abbott (Gladys, VA)
- …teams (P2T). Responsible to maintain ownership of customer issue until successful escalation or hand off takes place. **In addition to this position requires:** ... a) superior technical competency b) Pro-Active Account Management c) complete instrument training across geographical IRL. + Responsible for implementing and maintaining the effectiveness of the quality system. + Provide superior customer service; through… more
- M. C. Dean (Norfolk, VA)
- …support calls, providing Tier 1 help desk support and Tier 2 escalation . + Communicate with customers, manufacturers, vendors, and technical specialists. + Train ... system users and other system support personnel. + Analyze and modify preventive maintenance checklists for system changes. + Troubleshoot system performance issues and implement corrective actions. + Perform preventive maintenance actions including system… more