- Insight Global (Boydton, VA)
- …Support tasks and escalates issues during high-volume work activity or escalation -based situations Performs data entry to document inbound and outbound packages ... Ensures accurate documentation of incoming and outgoing deliveries as well as records Performs cycle audits and data corrections to ensure all inventory controls are met Decommissioning CompTIA ACompTIA ITF Networking null We are a company committed to… more
- Comcast (Reston, VA)
- …+ Assist in defining and refining incident severity classification, SLAs, and escalation pathways from a product perspective. + Participate in post-incident reviews ... and contribute product insights to RCA reports and long-term corrective action plans. + Support the Incident Manager in incident management framework development. + Consistently exercise independent judgment and discretion in incident response matters. + must… more
- Walgreens (Mechanicsville, VA)
- …no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. + Experience providing customer service to ... internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. **Preferred Qualifications:** + Knowledge of computer operating systems, for example: Intercom, Promise, and Plus. + Experience in a… more
- General Dynamics Information Technology (Arlington, VA)
- …work and personal impact:** **Primary point of contact and point of escalation for assigned project.** **Responsible for scope, schedule and budget management.** ... **Maintain project documentation and ensure status, risks and issues are kept up to date for project. Proactively keep assigned government project manager informed.** **Provides input to and maintains the project scope, schedule, and budget for customer… more
- Serco (Langley AFB, VA)
- …member of the DTC System Admin and Information Assurance staff for problem escalation and resolution as required. **Qualifications** **To be successful in this role, ... you will have:** + One of the following: + Bachelor's degree in a Science, Technology, Engineering, or Mathematics (STEM) discipline with a minimum of 5 years of technical experience. + Master's degree with a minimum of 3 years of technical experience. + PhD… more
- M. C. Dean (Arlington, VA)
- …support calls, providing Tier 1 help desk support and Tier 2 escalation . + Communicate with customers, manufacturers, vendors, and technical specialists. + Train ... system users and other system support personnel. + Analyze and modify preventive maintenance checklists for system changes. + Troubleshoot system performance issues and implement corrective actions. + Perform preventive maintenance actions including system… more
- TD Bank (Vienna, VA)
- …processes/services and recommends/champions possible enhancements + Recommends improvements to escalation processes within the investigative unit and a feedback ... mechanism to relevant stakeholders + Plans and delivers efficient and cost-effective processes that support and promote the implementation of programs + Conducts internal and external research projects; supports the development/delivery of… more
- M. C. Dean (Vienna, VA)
- …critical functions to ensure seamless roll-out of new solutions; provide escalation -level operational support. + Collaborate with enterprise IT and cybersecurity ... leadership, as well as other stakeholders, to evolve our governance frameworks to ensure that IT infrastructure adheres to regulatory standards and best practices for cybersecurity, data governance, and operational resilience. + Serve as a mentor to senior… more
- Kellermeyer Bergensons Services (Mclean, VA)
- …daily schedules. + Delivers feedback on ongoing activities committing to timely escalation reporting procedures to the KBS Management Team Requirements: + 1 year ... in a Lead/Supervisory role + Bilingual in English and Spanish + Oversee staff of 20 associates or more at one time + Ability to follow OSHA requirements, safety guidelines, and forklift instructions. + Customer Service oriented, friendly, and positive demeanor… more
- CBRE (Richmond, VA)
- …statements (CDE). + Oversee design consultants and provide direction or escalation in accordance with established engineering standards. + Peer review design ... consultants' deliverables including drawing sets, specifications, sequence of operations, calculations, models, etc. and provide comments & resolutions + Review and advise on potential value engineering opportunities. + Develop rapid conceptual sketches using… more